Check for a telephone company problem
Dial your access number with a regular phone. If you can’t get through, then your modem can’t dial in either.Check your wires
Make sure your computer is hooked up correctly to the phone line. Confirm that all connections are secure and plugged in.Check your settings
Connection problems may also be caused by incorrect settings in your dial-up connection
. Check to make sure that the TCP/IP and DNS settings are correct.Get technical support
Call us at 800.288.2020, Monday through Friday from 8 a.m. to 6 p.m. ET.