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Get help with NAD-3000 series errors

Troubleshoot a specific error message for your Wi-Fi gateway.


ArticleDETAILED STEPS

NAD-3302, NAD-3303, or NAD-3304S error message

  1. Check for an outage, if you haven't done so already.
    • If there's an outage, hang tight. We're working to get you back online.
    • If there's not an outage, go to step 2.
  2. Make sure all AT&T cables are securely connected.
  3. If you have AT&T Fiber, unplug your Fiber box’s power supply from the wall for 10 seconds and then plug it back in.
  4. Press and release the red Reset button on the back of your gateway to restart it. This can take up to 10 minutes.
  5. Watch the broadband or service light. If you see:
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NAD-3304D or NAD-3305D error message

  1. Check for an outage, if you haven't done so already.
    • If there's an outage, hang tight. We're working to get you back online.
    • If there's not an outage, go to step 2.
  2. Make sure all AT&T cables are securely connected. Also:
    •  Verify any device connected to your phone line has a DSL filter and is securely connected.
    •  Confirm the green data cable connects the filter to the broadband gateway port.
    •  Check to make sure the phone port goes to the phone line, and the DSL line goes into the DSL filter.
    •  Revert any recent change to your wires, splitters, or faceplates. Or, check out different service options.
  3. Confirm the advanced gateway setting (Broadband, then Configuration, then Broadband Override) is set to Auto. Or, if you have a 5268AC gateway, go to Settings, then Broadband, then Link Configuration and see if it’s set to Automatic Ethernet/DSL.
  4. Press and release the red Reset button on the back of your gateway to reboot it. This can take up to 10 minutes.
  5. Watch the broadband or service light. If you see:
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NAD-3304L002, NAD-3304L005, or NAD-3313L error messages

  1. Check for an outage, if you haven't done so already.
    • If there's an outage, hang tight. We're working to get you back online.
    • If there's not an outage, go to step 2.
  2. Locate the antenna power supply and toggle the power switch on and off.
  3. Press and release the red Reset button on the back of your gateway to restart it. This can take up to 10 minutes.
  4. Watch the broadband or service light. If you see:
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Quick AnswerQUICK ANSWER
When do I get a NAD-3304L003, NAD-3304L004, or NAD-3601S error message?
You'll see this error when your gateway can't connect to the internet. If the problem continues, call us at 800.288.2020 for more help.

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