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Get help with error code 771

If you see error code 771, your dish isn’t communicating with the satellite. Find out how to fix it.

Quick AnswerQUICK ANSWER
DIRECTV error code 771 during bad weather
Severe weather may interrupt the signal between your dish and the satellite. If you’re currently experiencing heavy rain, hail, or snow, wait for it to pass to see if that fixes the issue. While you wait, you can still enjoy your favorite live or On Demand entertainment on your laptop, tablet, or cell phone.
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ArticleINSTRUCTIONS & INFO

Other reasons for a 771 code

Check receiver connections

  1. Starting from the Satellite-In (or SAT-In) connection and make sure all connections between your receiver and the wall outlet are secure. If you have any adaptors connected to the cable, check them too.

    Shows the location of the cable coming from your dish
  2. If you have a SWiM power inserter attached to the DIRECTV cable coming from your dish, unplug it from the electrical outlet.
  3. Wait 15 seconds, then plug it back in. Be sure you don’t plug the SWiM power inserter into a power outlet that can be turned off.

    shows the SWiM Power Inserter being unplugged
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Check satellite dish

If you can easily see your satellite dish, make sure nothing blocks the line of sight from the dish to the sky. Don't climb on your roof.

If you can't safely remove an obstruction, or you still have issues, contact us.
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Ways to watch while experiencing bad weather

  • TV: Press List on your remote to access your DVR recordings.
  • Tablet or computer: Sign in to directv.com/entertainment and choose Watch Online.
  • Phone: Download the DIRECTV App from the Apple® App store® or Google PlayTM store. After you sign in, choose the option for watching on your phone.
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