If you see error code 771, your dish isn’t communicating with the satellite. Find out how to fix it.
DIRECTV error code 771 during bad weather
Severe weather may interrupt the signal between your dish and the satellite. If you’re currently experiencing heavy rain, hail, or snow, wait for it to pass to see if that fixes the issue. While you wait, you can still enjoy your favorite live or On Demand entertainment on your laptop, tablet, or cell phone.
WATCH AND LEARN
INSTRUCTIONS & INFO
Other reasons for a 771 code
Check receiver connections
Starting from the Satellite-In (or SAT-In) connection and make sure all connections between your receiver and the wall outlet are secure. If you have any adaptors connected to the cable, check them too.
If you have a SWiM power inserter attached to the DIRECTV cable coming from your dish, unplug it from the electrical outlet.
Wait 15 seconds, then plug it back in. Be sure you don’t plug the SWiM power inserter into a power outlet that can be turned off.
Check satellite dish
If you can easily see your satellite dish, make sure nothing blocks the line of sight from the dish to the sky. Don't climb on your roof.
If you can't safely remove an obstruction, or you still have issues, contact us.
Ways to watch while experiencing bad weather
TV: Press List on your remote to access your DVR recordings.
Tablet or computer: Sign in to directv.com/entertainment and choose Watch Online.
Phone: Download the DIRECTV App from the Apple® App store® or Google PlayTM store. After you sign in, choose the option for watching on your phone.