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Get help with error code 771

If you see error code 771, your dish isn’t communicating with the satellite. Find out how to fix it.

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FREQUENTLY ASKED QUESTIONS
How can I watch DIRECTV when I have bad weather?
Why do I get a DIRECTV error code 771 in bad weather?
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ArticleINSTRUCTIONS & INFO

Test receiver connections

  1. Start from the Satellite-In (or SAT-In) connection and make sure all connections between your receiver and the wall outlet are secure. If you have any adaptors connected to the cable, check them too.

    Shows the location of the cable coming from your dish
  2. If you have a SWiM power inserter attached to the DIRECTV cable coming from your dish, unplug it from the electrical outlet.
  3. Wait 15 seconds, then plug it back in. Be sure you don’t plug the SWiM power inserter into a power outlet that can be turned off.

    shows the SWiM Power Inserter being unplugged
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Check satellite dish

If you can easily see your satellite dish, make sure nothing blocks the line of sight from the dish to the sky. Don't climb on your roof.

If you can't safely remove an obstruction, or you still have issues, contact us.
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