Showing Content for | Change your ZIP Code

Enter another ZIP to see info from a different area. X | >

!We can't find that ZIP Code. Try again.

Get help with error code 775

You’ll see DIRECTV error code 775 when the signal between your receiver and satellite dish is interrupted. Check your receiver connections to resolve this issue.

Video

WATCH AND LEARN


ArticleDETAILED STEPS

Check receiver connections

  1. Check and secure all connections on the back of your receiver. Start with the SAT-IN connection.
  2. See if you have a SWiM Power Inserter attached to the DIRECTV cable coming from your dish (it may be in a different room). If you do, unplug it from the electrical outlet
  3. Wait 15 seconds, then plug it back in.
Good to know: Make sure your SWiM Power Inserter isn’t plugged into a power outlet that can be turned off.
Show more

Still having issues?

If you have to reset your SWiM Power Inserter frequently, or these steps don’t fix your issue, contact us to schedule a service call.
Show more

Watch while you wait

If you have to schedule a service call, you can still enjoy your favorite movies and shows.
Here’s how:
  • TV - To access anything recorded to your DVR, press List on your remote.
  • Computer or tablet - Sign in to directv.com/entertainment and choose Watch Online.
  • Mobile device - Download the DIRECTV App from the Apple® App store® or Google PlayTM store. After you sign in, choose the option for watching on your device.
Show more

Did you get the help you needed?

Great! We're so glad we could help.

We're sorry that didn't solve your issue.

Thanks for your feedback!


Community discussion

Check out the DIRECTV forum

Ask questions. Get answers. Help others. Join the conversation!