Get help with error code 775

You’ll see DIRECTV error code 775 when the signal between your receiver and satellite dish is interrupted. Check your receiver connections to resolve this issue.

WATCH AND LEARN

DETAILED STEPS

Check receiver connections

Check and secure all connections on the back of your receiver. Start with the SAT-IN connection.
See if you have a SWiM Power Inserter attached to the DIRECTV cable coming from your dish (it may be in a different room). If you do, unplug it from the electrical outlet.
Wait 15 seconds, then plug it back in.

Good to know: This power inserter is usually black or grey and the size of a small brick. Make sure it isn’t plugged into a power outlet that can be turned off.

Still having issues?

If you have to reset your SWiM Power Inserter frequently, or these steps don’t fix your issue, contact us to schedule a service call.

Watch while you wait

If you have to schedule a service call, you can still enjoy your favorite movies and shows.
Here’s how:

TV - To access anything recorded to your DVR, press List on your remote.
On Demand - Go to Ch. 1000 to browse thousands of free titles or Ch. 1100 for the latest movies in DIRECTV CINEMA.
Computer or tablet - Sign in to directv.com/entertainment and choose Watch Online.
Mobile device - Download the DIRECTV App from the Apple^® App store^® or Google Play^TM store. After you sign in, choose the option for watching on your device.