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Get help with DIRECTV error 721

If error 721 displays, you don’t subscribe to the channel you’re trying to watch - or you may need to refresh your receiver.




Check package and refresh service

You get the 721 error code if:
  • The channel you’re trying to watch isn’t included in your subscription package
  • Your receiver isn’t getting the program info for this channel

Check your package

  1. Go to your Account Overview and select My DIRECTV.
  2. Choose See my channel lineup to see if the channel is included.
Want to add a channel or change your package? Choose Manage Package to update your subscription.

Refresh your service and restart receiver

If you subscribe to the channel and the error still displays, refreshing your service may fix it.

Refresh your service
  1. Go to your Account Overview and choose My DIRECTV.
  2. Select Manage package.
  3. Under My equipment, select Refresh receiver.

Restart your receiver
  1. Unplug your receiver's power cord from the electrical outlet, wait 15 seconds, and plug it back in.
  2. Press the red button on your receiver. Wait for your receiver to restart.
  3. Refresh your service again.

Last updated: April 30, 2021

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