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DIRECTV error message: No Signal

Learn troubleshooting tips if your TV screen is black, blue, or gray, or if you get the No Signal error code.

ArticleDETAILED STEPS

Troubleshoot no signal issues

First, press INFO on your remote control. You may be able to quickly resolve some signal issues.
  • If you see a banner showing a program title and description at the top of the screen, try these troubleshooting tips:
    • Check when the program airs - Check the programming schedule. The event you want to watch may have already ended or has yet to begin.
    • Refresh your service - You can fix many issues, such as missing channels, by refreshing your service.
    • Reset your receiver
  • Or, if your TV screen appears frozen or you're seeing wavy lines or overlapping images, check your receiver connections.
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Check TV inputs and reset your receiver

Try the troubleshooting steps below only if you're seeing a black, blue, or gray screen, or the No Signal error message without the DIRECTV logo. 

Check your TV Input
  1. Turn your TV and receiver off and back on.
  2. On your Universal remote control, press TV Input (press Input if you are using a Genie remote) to cycle through TV inputs (component, HDMI, etc.) until you see a picture.
  3. If nothing happens when you press the button, try programming your DIRECTV remote to control your TV Input and try again.
  4. If you're still having issues, check the cable used to connect your receiver to your TV.

Reset your receiver
On some DIRECTV receivers there is a red reset button located inside the access card door on the front panel. Press the button and wait for your receiver to reboot.

If you cannot locate the red reset button or your receiver does not have one:
  1. Unplug the receiver's power cord from the electrical outlet.
  2. Wait 15 seconds then plug it back in.
  3. Press Power on the front panel of your receiver and wait for your receiver to reboot.
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Still having issues?

Contact us for help.
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