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DIRECTV error codes & messages

Learn how to troubleshoot DIRECTV error code numbers and messages.


ArticleINSTRUCTIONS & INFO

Resolve TV errors

In rare instances, you may see an error code or message on your TV screen. In most cases, you can easily resolve the issue by restarting your receiver or by following our step-by-step troubleshooting instructions.

Learn more about these error codes and messages below.

DIRECTV error code numbers and messages
Error codeMessage
DIRECTV error code: 203
Your account is past due and services have been reduced to a minimum level.
DIRECTV error code: 614, 615 or 616
Video connection lost between your Genie client and the Wireless Video Bridge or main Genie receiver.
DIRECTV error code: 617, 618 or 619
Video connection lost between your receiver and the main Genie receiver.
DIRECTV error code: 711
Your receiver has not been activated for DIRECTV service, or your receiver has received only part of the data it needs to decode our satellite signal.
DIRECTV error code: 721
The channel you're trying to watch is not included in your programming package, or your receiver is not processing the programming information on this channel.
DIRECTV error code: 722
Your DIRECTV receiver may not have the programming information for the channel you're trying to view.
DIRECTV error code: 724, 725, or 726
Your receiver's ID doesn't match the ID DIRECTV has listed in their system, or your receiver's ID doesn't match your receiver's access card information.
DIRECTV error code: 727
The sports program you're trying to watch is blacked out in your area.
DIRECTV error code: 731, 732, 733, or 736
You are having trouble ordering Pay Per View movies and events with your remote control.
DIRECTV error code: 734, 741, 742, or 743
Your receiver doesn't have the programming information for the Pay Per View title you're trying to order.
DIRECTV error code: 745 or 746
There might be a problem with your receiver's access card.
DIRECTV error code: 752
There might be a problem with your receiver's access card.
DIRECTV error code: 761 or 762
This error message appears when you're trying to watch a live or recorded show.
DIRECTV error code: 763
Your receiver's access card has expired.
DIRECTV error code: 764
The wrong access card has been inserted in your receiver.
DIRECTV error code: 771
Your receiver is having trouble communicating with your satellite dish.
DIRECTV error code: 772
New DIRECTV programming was just added or updated, or your receiver was just installed or activated.
DIRECTV error code: 773
Your receiver has found an error and initiated an automatic reformat of the hard drive.
DIRECTV error code: 774
An error has been detected on your receiver's hard drive.
DIRECTV error code: 775
Your receiver is having trouble communicating with your satellite dish.
DIRECTV error code: 776
This indicates that you may have too many receivers connected to a SWiM (single wire multi-switch).
DIRECTV error code: 792
Your receiver is searching for an Off-Air Tuner signal.
DIRECTV error code: 920
This error occurred because your receiver wasn’t able to download the guide information from the satellite for more than 3 hours.
DIRECTV error code: 921
You are attempting to view 4K Ultra HD programming without the proper equipment.
DIRECTV error code: 927
An error occurred when downloading On Demand movies or shows.
DIRECTV error code: 928
Your Wireless Video Bridge has lost power, has a poor signal, or is rebooting, or you have replaced the Genie receiver and need to reset the wireless connection.
DIRECTV error message: Channel Not Available
The channel is used for an event, which either has not started or is already over, or the channel is not included in your programming package.
DIRECTV error message: No Servers Detected or codes 611, 612 or 613
The Genie Mini can't detect and connect to the Genie HD DVR.
DIRECTV error message: No Servers Detected
The Genie Mini can't detect and connect to the Genie HD DVR.
DIRECTV error message: No Signal, or screen is black, blue or gray
Your TV may not be set on the right input, or your receiver may need to be reset.
DIRECTV message: No user activity for the last 4 hours. Going into Power Saving mode
Some DIRECTV receivers have a power-saving feature that automatically puts the receiver in standby after four hours of inactivity.
DIRECTV error message: TV does not support this program's content protection
Many DIRECTV channels feature HDCP (High-bandwidth Digital Content Protection), a form of copy protection that prevents digital video and audio content from being intercepted as it travels across either HDMI or DVI interconnect cables. If you have an older HDTV, it may have become non-compliant.


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