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Find out how to return your equipment

Learn how to send back your AT&T equipment.


DETAILED INFO

What to return

If you started the return process online, we’ll be in touch. Otherwise, chat with us or call 800.288.2020 to get started. We’ll ask for an email or mailing address where we can let you know exactly what to return. If you’re expecting an email but don’t see it, check your spam or junk folders.

Each return is different, but here's a general list of what you should send back and what you can keep.

ServiceWhat you returnWhat you keep
DIRECTV STREAMYour DIRECTV STREAM device if you're canceling service within 14 days of delivery or ship date – learn moreYour DIRECTV STREAM device if you're canceling service after 14 days – learn more
DIRECTV
  • Leased DVRs and receivers
  • Wireless video bridge
  • Satellite dish and its accessories like the mount and pole
  • Remote controls
U-verse TV
  • All receivers
  • All remote controls
 
AT&T Internet
& AT&T Fiber
  • Wi-Fi gateway
  • Wi-Fi extenders if they're included as a part of your Extended Wi-Fi Service

Learn about internet equipment
  • Wall-mounted equipment like Ethernet jacks, Fiber jacks, or Optical Network
    Terminals (ONTs) that may be found in closets, garages, attics, or outside your home
  • Equipment you own like extenders, HDMI cables, or Ethernet cables
Fixed Wireless InternetWi-Fi gatewayAntenna and accessories like the mount and pole

Other services
Dispose of equipment you don't want or can't return

Where to take your equipment

Keep your return receipt or tracking number. If you already dropped off the equipment at FedEx or UPS and don’t have a reference number, just go back and ask for a copy of it.

If we ask you to go to FedEx or UPS

It's fast and easy–no packing necessary. Just bring your unboxed equipment and 9-digit account number to a company-owned FedEx Office Pack and Ship or The UPS Store. Don't know your account number? Look on your bill, or find it now.
  • FedEx Office® Pack and Ship or The UPS Store® will send your equipment back to us at no charge to you.
  • You'll get a receipt that confirms your return, and we'll know that your equipment is on its way.
If we send you a return kit
  1. Pack up the equipment you're sending back to us.
  2. Attach the prepaid shipping label to the return kit.
  3. Give the kit to your mail carrier or drop it off at a post office.
If we include a prepaid label in your new equipment's box
  1. Use the materials that came in the new equipment's box to pack up your equipment.
  2. Tear off the bottom receipt tab on the prepaid shipping label.
  3. Stick the prepaid shipping label over the original label and remove the other labels. Without this return label, it won't be sent back to us.
  4. Find out where to drop it off.

Helpful tips

  • To avoid a fee, return your undamaged equipment within 21 days of the service change or disconnect date. Learn more about return equipment fees and charges
  • If the return equipment is damaged due to abuse, we may add a damaged equipment fee to your bill.
  • Didn't get your return box? Other return concerns? Contact us
Last updated: August 25, 2021

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