Closed caption issues can originate from several different programming sources.
DIRECTV passes information received from the original program provider through to our customers.
The most common closed caption errors originate from programming sources and program guide information vendors. For example, a local station may experience technical problems in the generation of captions especially during live programming events, such as local news, sporting events, etc. If programming received from the national networks includes captioning errors, local affiliated stations will pass those errors along as part of the broadcast feed they deliver to DIRECTV.
In some cases, the TV receiver may cause good closed caption info to be missing or garbled. In these cases, it’s recommended to restart the device or to verify that the local settings are correct.
For closed-captioning issues (immediate, inquiries and complaints):
DIRECTV Closed Captioning
ATTN: Mr. Peterson
161 Inverness Drive West
Englewood, CO email@example.com