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Prepare for your installation

Getting new DIRECTV service? Learn how to get ready for your installation.

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ArticleINSTRUCTIONS & INFO

Get ready for DIRECTV

We want your installation to be as stress-free as possible. If something comes up, it’s easy to change or cancel your appointment.
  • Make sure someone 18 or older is available for the entire installation. It usually takes about 5 hours.
  • Have a TV in each room you want service. For the best experience, have active internet or phone service in place, too.
  • Provide easy access to your roof or balcony. For the best reception, DIRECTV dishes require a clear view of the southern sky. We usually install the dish on the side of your house or near the roof line.
  • Complete the Landlord Approval Form (PDF, 107KB) with your landlord or homeowner’s association (HOA), if you rent.
  • Don’t cancel your current service until we install your new service.

Can’t wait to watch? Learn how to watch DIRECTV on your devices today.
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Appointment info

  • If you chose to get text alerts, we’ll send you a reminder text on the day of your appointment. 
  • On appointment day, use our Tech Tracker tool to view your tech’s location info. To check now, go to Troubleshoot & resolve and sign in with your account number and ZIP Code. Your tech will call you when they’re on the way. 
  • The tech will activate your service and show you how to use your new equipment. If you ordered an HD DVR, your tech will connect it to the internet or your phone at no extra charge.
  • Our techs can't move TVs or furniture, so make sure wall outlets and other areas are easy to access.

Good to know:
Want to opt in or out of getting certain messages from us? You can change your text message preferences anytime. Learn how to manage your privacy options
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Custom installation work

Sometimes, your tech will have to do specialized work that costs extra. Examples are changing phone lines, audio or visual equipment, extra equipment, and cabling. The tech will give you a Custom Work Rate Sheet explaining the work and cost. After you review and sign, you'll pay the tech directly. You won't see these charges on your AT&T bill.
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ACCOUNT MANAGEMENT

Welcome to DIRECTV

Find out how to manage your account and watch DIRECTV on your devices, and more at the DIRECTV Welcome Center.Go

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