- If you chose to get text alerts, we’ll send you a reminder text on the day of your appointment.
- On appointment day, use our Tech Tracker tool to view your tech’s location info. To check now, go to Troubleshoot & resolve and sign in with your account number and ZIP Code. Your tech will call you when they’re on the way.
- The tech will activate your service and show you how to use your new equipment. If you ordered an HD DVR, your tech will connect it to the internet or your phone at no extra charge.
- Our techs can't move TVs or furniture, so make sure wall outlets and other areas are easy to access.
Good to know:
Want to opt in or out of getting certain messages from us? You can change your text message preferences anytime. Learn how to manage your privacy options