The cause of the sound issues may be the remote control or audio/visual cables.Check the remote control
Press volume up
on the remote control. If the volume doesn't increase when you push, you need to program the remote control. You can learn how to program your remote control
.Check the audio/video cables
Are you running cables from the receiver to your TV through another device, like a stereo system? If so, follow these steps:
- Check that the device connected to the TV and the receiver are all turned on.
- On your remote control, press TV INPUT to cycle through TV inputs, such as HDMI. If nothing happens, try programming your remote control. Refer to the section above for how to program your remote control.
- If the problem persists, try connecting the receiver to the TV.
- If the sound returns, the problem is with the device connected to the TV and receiver. Refer to the device manual for instructions on how to change audio inputs and settings.
If you're not running cables from the receiver to the TV through another device, the issue could be the cable. Try tightening the cable connection or using a different cable.