The remote uses light to send the signal to the receiver. If anything blocks the receiver, it can affect how well the remote works.
- Make sure nothing blocks the path between the receiver’s sensor or the remote’s emitter. The sensor is on the front of the receiver, and the emitter is on top of the remote.
- Clean the remote control's emitter and the receiver’s sensor with a soft, lint-free cloth. Wipe the top of the remote and use the same type of cloth to wipe the front panel of your receiver.
- Turn the brightness down on the TV.
Reset your receiver
- Most DIRECTV receivers have a red button inside the access card door or on the side of the receiver. Press the red button to restart it.
- If you can't locate the red button, unplug the receiver's power cord from the electrical outlet. Wait 15 seconds, then plug it back in.