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DIRECTV error code: 731, 732, 733, or 736

Learn how to troubleshoot DIRECTV error code 731, 732, 733, or 736. Your receiver and connection types determine how you can troubleshoot and order Pay Per View selections.

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ArticleINSTRUCTIONS & INFO

Receiver isn’t connected to the phone or internet

To order Pay Per View movies and events with your remote control, your receiver must be connected to the internet or a land-based phone line. If your receiver isn't connected, you can still order your movie or event online, via sms text message, or by phone.
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Receiver is connected to a land-based phone line

If you have a receiver connected to a land based phone line, try the following options.
  1. Refresh your receiver. Many simple and common problems can be easily fixed by refreshing your service.
  2. Check that your phone cable is connected to the phone port, not the Ethernet port.
  3. Unplug the phone cable from the phone jack and plug it back in. Make sure each end securely snaps in place. If you're using accessories that could have a defect (such as phone line splitters), remove them and plug the phone line directly into the phone jack.
  4. Test the phone jack by temporarily disconnecting your receiver's line and plugging in a regular phone. If you don't hear a dial tone, the problem is with your wall jack.
  5. If your phone jack is working, call us at 800.531.5000 to request a signal call back to the satellite.
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Your receiver is connected to the internet and you don't have Whole-Home DVR service

Your receiver must be connected to the internet by Ethernet cable whether you have a Cinema Connection Kit (CCK) or Whole-Home DVR service.

Cinema Connection Kit

  1. Refresh your receiver. Many simple and common problems can be easily fixed by refreshing your service.
  2. Make sure there are no issues with your home internet network. If you think your internet is down, please contact your internet service provider.
  3. Check that the Ethernet cable that connects your Cinema Connection Kit (CCK) to your HD DVR is plugged in to the Ethernet port on the back of your HD DVR. Unplug it and plug it back in. Make sure each end securely snaps in place.

Whole-Home DVR service

If you have time to troubleshoot, contact us.

If you do not have time to troubleshoot, and your movie or event is about to start, you can quickly order online or via sms text message.

Still having issues?

Contact us for help.
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