Your receiver must be connected to the internet by Ethernet cable whether you have a Cinema Connection Kit (CCK) or Whole-Home DVR service.
Cinema Connection Kit
- Refresh your receiver. Many simple and common problems can be easily fixed by refreshing your service.
- Make sure there are no issues with your home internet network. If you think your internet is down, please contact your internet service provider.
- Check that the Ethernet cable that connects your Cinema Connection Kit (CCK) to your HD DVR is plugged in to the Ethernet port on the back of your HD DVR. Unplug it and plug it back in. Make sure each end securely snaps in place.
Whole-Home DVR service
If you have time to troubleshoot, contact us
If you do not have time to troubleshoot, and your movie or event is about to start, you can quickly order online
or via sms text message.
Still having issues?Contact us