Use myAT&T or the myAT&T app to refresh your equipment. Don’t have the app? Get it now
. Text and data rates may apply for download and use.
- Go to Account overview and select My DIRECTV.
- Choose Manage my plan then Manage and learn about equipment.
- Select Refresh receiver.
- Wait 5 minutes. Your DIRECTV service may be interrupted during the refresh process.
After 5 minutes, if refreshing didn’t fix the problem, try restarting your receiver. Learn how to reset your DIRECTV receiver
Still having trouble? Contact us