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Refresh your DIRECTV channels and service

Find out how to restore missing channels by refreshing your DIRECTV equipment.

Many issues, including missing channels, can be fixed by refreshing and reauthorizing your receiver. To refresh:
  1. Go to myAT&T account overview and select My DIRECTV.
  2. Choose Manage Package then Manage receivers.
  3. Select Refresh receiver.
  4. Wait 5 minutes. Your DIRECTV service may be interrupted during the refresh process.

After 5 minutes, if refreshing didn’t fix the problem, try restarting your receiver by pressing the red reset button. Learn more about restarting your DIRECTV receiver.

Still having trouble? Contact us for help.
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Refresh your service with Troubleshoot & Resolve

Use Troubleshoot & Resolve to refresh your service and receivers in a snap.Sign in

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