Many issues, including missing channels, can be fixed by refreshing and reauthorizing your receiver. To refresh:
- Go to myAT&T account overview and select My DIRECTV.
- Choose Manage Package.
- Scroll to Manage receivers and elect Refresh receiver.
- Your DIRECTV service may be interrupted for a few minutes during the refresh process.
After 5 minutes, if refreshing didn’t fix the problem, try restarting your receiver by pressing the red reset button. Learn more about restarting your DIRECTV receiver
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