Showing Content for | Change your ZIP Code

Enter another ZIP to see info from a different area. X | `>`

!We can't find that ZIP Code. Try again.


Reset your receiver to fix problems with your DIRECTV service

Learn how to reboot your receiver to fix DIRECTV service issues like pixilation, bad picture or trouble with sound.


DETAILED STEPS

Restart your receiver

There are a few ways to reset your receiver. You can press the reset button, unplug it, or restore it to factory settings.

Press the reset button

  1. Locate the reset button. On most DIRECTV receivers, there is a small red button located inside the access card door. With others, the button is on the side of the receiver.
    Reset button detail
  2. Press the red button, then wait for your receiver to reboot.

Note:
To reset a Genie Mini you need to restart the main Genie too. Resetting your DIRECTV Genie and Genie Mini restores local channels.

Unplug your receiver

  1. Unplug your receiver's power cord from the electrical outlet, wait 15 seconds, and plug it back in.
    Equipment plug detail
  2. Press the Power button on the front panel of your receiver. Wait for your receiver to reboot.

Restore your receiver to factory settings

Customized preferences, playlists, and favorites are lost with this method.
  1. Press and hold the blue DIRECTV power button on the front of your receiver.
  2. Release after twenty seconds.

    Power Button

Refreshing and reauthorizing your service is recommended during troubleshooting and fixes many issues. Learn more about refreshing your service.

Contact us if you’re still experiencing issues.

Did you get the help you needed?

Great! We're so glad we could help.

0/500

We're sorry that didn't solve your issue.

0/500

Thanks for your feedback!


loading...