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Reset your DIRECTV receiver

Learn how to reboot your receiver to fix DIRECTV service issues.


Restart your receiver

There are a few ways to reset your receiver. You can press the reset button, unplug it, or restore it to factory settings.

Method 1: Press the reset button
  1. Locate the reset button. On most DIRECTV receivers, there is a small red button located inside the access card door. With others, the button is on the side of the receiver.
    Reset button detail
  2. Press the red button, then wait for your receiver to reboot.

To reset a Genie Mini you need to restart the main Genie too. Resetting your DIRECTV Genie and Genie Mini restores local channels.

Method 2: Unplug your receiver
  1. Unplug your receiver's power cord from the electrical outlet, wait 15 seconds, and plug it back in.
    Equipment plug detail
  2. Press the Power button on the front panel of your receiver. Wait for your receiver to reboot.

Method 3: Restore your receiver to factory settings

Customized preferences, playlists, and favorites are all removed with this method.
  1. Press and hold the blue DIRECTV power button on the front of your receiver.
  2. Release after twenty seconds.

    Power Button

If you’re still having trouble, try refreshing your service. Go to My Equipment & Features and select Refresh my service. A brief service interruption occurs as the service reboots.

Contact us if you’re still experiencing issues.

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