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DIRECTV error message: TV does not support this programs content protection

This error message appears if your HDTV is not responding to our content protection request. You can resolve this error by restarting your HDTV and receiver, and unplugging your equipment.

ArticleINSTRUCTIONS & INFO

Reset your connections

Many DIRECTV channels feature HDCP (High-bandwidth Digital Content Protection), a form of copy protection that prevents digital video and audio content from being intercepted as it travels across either HDMI or DVI interconnect cables. Major networks require all pay TV providers to incorporate such content protection.

An image displaying HDMI cables appears below:
HDMI port

If this message appears, try restarting your HDTV and receiver.
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Restart your TV and receiver

  1. Turn off your receiver and HDTV.
  2. Turn your receiver and HDTV back on.
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Reset your HDTV, receiver, and HDMI cable

If the error message is still appearing, unplug your HDTV, receiver, and HDMI cables, and then plug them back in.
  1. Disconnect the HDMI cable from your receiver and HDTV.
  2. Turn off your receiver and HDTV.
  3. Unplug your receiver and HDTV.
  4. Reconnect the HDMI cable to your receiver and TV firmly, pushing them all the way in. 
  5. Plug in your receiver and HDTV.
  6. Turn on your receiver and HDTV.

If the error message is still appearing, try the following:
  • If possible, repeat the steps above using a different HDMI input on your HDTV.
  • If available, repeat the steps above using a different HDMI cable.
  • If you are using an HDMI switch or AVR, try connecting the receiver directly to the HDTV.
  • If available, repeat the steps above using a different HDTV. 

If you are still having issues, contact us for help.
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