Reconnect your HD DVR to the Internet for DIRECTV

Learn how to reconnect to the Internet when using the Wired CINEMA Connection Kit.

DETAILED STEPS

Fix HD DVR connection issues

Find the solution for your equipment

Press the dash (-) button on your remote control. If you see Internet: Not detected on your screen, you’re in the right place.
Check which receiver model you own. Press and hold INFO on the remote until the Info & Test screen appears. The model number is next to Receiver.

HR44, HR54 or HS17 Genie 2 model, follow these steps to get connected.
HR20, HR21, HR22, HR23, HR24, HR34, or R22 model, connect with a Wireless or Wired CINEMA Connection Kit. Both are on display in the image below. If you have the Wireless CINEMA Connection Kit follow these steps to get reconnected.

Reconnect a Wired CINEMA Connection Kit

Use Test Connection to get back online.

Confirm that the green power light is on. If not, check that the electrical outlet is working.
Verify that all cables going to and from the Wired CINEMA Connection Kit are secure.
Turn on your TV and press MENU on your remote.
Select Settings & Help > Network Setup > Test Connection.

If you weren't able to reconnect, try restoring the network’s default setup.

Press MENU on your remote.
Select Settings & Help > Network Setup > Restore Defaults.
Once the receiver has completed restoring its default settings, select Connect Now.
If the receiver doesn't connect, you can reset it. Unplug your receiver and router, wait 15 seconds, plug both back in, and wait for them to reboot. The reboot cycle may take 3-5 minutes to complete.
Repeat steps 1-3 after the reboot has finished.

Note: You need to use a Wireless or Wired CINEMA Connection Kit to use the Whole-Home DVR service.