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Troubleshoot your DIRECTV receiver

If your receiver doesn’t turn on, try these tips to get it working again.


Check the receiver’s power supply and outlet

If your receiver doesn’t turn on, there might be a problem with the receiver’s power supply. Follow these steps to make sure your receiver is getting power.

Check the receiver’s power supply
    1. Make sure your TV is turned on.
    2. Press the Power button on the front panel of your receiver. If your receiver doesn’t turn on, continue to the next step.
    3. Unplug the ends of the power cord from the back of your receiver and the electrical outlet. Then, securely plug it back in at both ends.
      • If a light switch controls the electrical outlet, make sure it’s flipped on.
      • If your receiver connects to a power strip, be sure it’s turned on.
    4. Press the Power button on the front panel of your receiver.
Outlet plug
    If your receiver still doesn’t turn on, check your electrical outlet.

Test your electrical outlet
  1. Unplug your receiver and plug in another appliance that is known to work (for example, a lamp). If the appliance works, then the problem is with your receiver.
  2. If your appliance doesn't turn on, try resetting the outlet. You can reset the circuit breaker or press the reset button if your outlet has one (see image).

    Outlet test
  3. Plug your receiver into a working outlet to see if your receiver will turn on..

If the outlet works, but your receiver still won’t turn on, contact us.
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Solve other receiver issues

Reset your DIRECTV receiver
Learn how to reboot your receiver to fix DIRECTV service issues.

DIRECTV error message: No Signal
If your receiver is on, but the TV screen is black, blue, or gray, or if you get the No Signal error codes, try these tips.

Refresh your DIRECTV equipment
Fix issues, such as missing channels, by refreshing or reauthorizing your service online.
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