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DIRECTV error code: 928

This error message indicates that your Wireless Video Bridge is not working correctly, or you need to reset the connection for your Genie receiver.


INSTRUCTIONS & INFO

Contact Support

If you are having trouble with your Wireless Video Bridge or have recently replaced the Genie server, the following error message may appear: 

Warning! You are about to reset the connection to your Wireless Video Bridge from your Whole-Home Network. This will require that you repeat the setup process for adding clients to your Whole-Home network from your Genie Receiver (server), and enter the location name for each client again.

This message appears in the following circumstances:
  • Your Wireless Video Bridge has lost power or is rebooting.
  • Your wireless connection is unstable.
  • You replaced the Genie receiver and need to reset the Wi-Fi connection.

To resolve this issue, contact us.

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