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Hold or cancel service for U.S. military and service members

If you’re an eligible service member or a qualifying dependent, and you’re being deployed outside our coverage area, you can hold or cancel your service.


ArticleDETAILED INFO

Requirements if you want to hold or cancel service

Are you being deployed or transferred by the U.S. military or another service organization for 30 days or more? Do you want to cancel or hold your wireless service? If you’re an eligible service member or dependent, you may have options. Thanks to AT&T service member’s cancellation / hold policy and the Service Members Civil Relief Act (SCRA) and state laws, you can:
  • Hold or cancel your service free of charge
  • Keep your landline number and reactivate your service within 39 months
  • Pay no service charges, early termination fees (ETFs), or equipment fees

Have a wireless account? Learn how you can cancel wireless service for U.S. military or other eligible deployment.

Heads up: You may have to return some equipment to us.

Eligibility requirements

You can hold or cancel service under the SRCA if you're:
  • Going on active duty deployment.
  • Going to basic training, boot camp, full-time training, or annual training.
  • Attending a school designated as a service school by federal law or by the secretary of the related military department.
  • Transferring from base to base.
  • In the Reserves or National Guard and are called to active duty.
  • A service member or a dependent of a service member in the Army, Navy, Air Force, Marines, Coast Guard, Merchant Marines, Commission Corps of Public Health, Commission Corps of NOAA, National Guard, state military forces, or organized militia called into active service by a state governor.
  • Being transferred for 30 days or more (or the time period given by your state of residence).
  • In good standing with your account and agree to pay the latest bill.
  • Deployed after your AT&T service contract began.
  • Listed as an active member of the U.S. military by The Department of Defense.

You can check the National Guard website or similar websites for your state for more info on your rights.
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How to cancel or hold service

If you meet all eligibility requirements, contact us. We’ll explain your options and help you.

Can’t call us? Send an email with the completed forms for the service you’re holding or canceling to ATTMilitaryRequest@att.com. Please allow up to 24 hours for processing.

Billing, payment, and contract info
While your service is held or canceled for eligible deployment:
  • You can start paperless billing to make sure you get your bill on time.
  • You’ll get a partial-month charge if your service is canceled in the middle of a bill period.
  • You'll get up to 2 more bills.
  • You're responsible for any existing balance, as well as the final bill.
  • Your contract end date, if applicable, remains the same.
  • Your AutoPay automatically ends 90 days after you pay the final bill.
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Reactivate service after deployment

Want to reactivate after your deployment? Call us at 800.288.2020 and have this info handy:
  • Your name as shown on the account
  • Your account number
  • Any phone numbers you want to reactivate
  • The date you want to reactivate your service

Keep in mind: If you had device protection plans before canceling, we’ll re-add them to your account when you reactivate your service.
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