Showing Content for | Change your ZIP Code
Enter another ZIP to see info from a different area. X | `>`
!We can't find that ZIP Code. Try again.
Get help with receiver restart errors
Learn how to fix error codes 14, 15, 18, 19, and 22.
INSTRUCTIONS & INFOWhat causes these errors?
After you restarted your receiver, if you see:
Press the red button on your receiver to start it again. If that doesn’t work, contact us and we'll help you.
- Error 14, 15, or 22: You have a DVR problem. Although you won't be able to record shows, you can still watch live TV.
- Error 18 or 19: Your receiver and satellite dish aren’t communicating with each other.
Press the red button on your receiver to start it again. If that doesn’t work, contact us and we'll help you.
Last updated: April 30, 2021
Looking for more info?
Did you get the help you needed?
Great! We're so glad we could help.
We're sorry that didn't solve your issue.
Thanks for your feedback!
Community forums
Have questions about your DIRECTV service? Explore our community forums for answers.
loading...
loading...