If you cancel wireless service on any line on your account within 90 days of activating a new phone line, and activating a new phone line was required in order to be eligible for the promotion, your smartphone credits will stop.
To get your smartphone credits back, reinstate your canceled line within 30 days of getting the notification text. Otherwise, you’ll lose your credits and your device balance will be due.Next steps
To change your wireless plan, call 800.331.0500
to reactivate. Due to increased call volumes, you may have to wait a little longer to talk to an agent.Review detailed info about your offer