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Fix common DIRECTV STREAM app issues

Learn how to resolve common problems with the DIRECTV STREAM mobile app.

Did you get a service error? Or, did the app crash while streaming? Try these tips:
  • Check for app updates in your app store. If an update is available, install it and restart your device.
  • Check for device software updates and install.
  • Close and restart the DIRECTV STREAM app.
  • Reboot your phone or tablet.
  • Uninstall and reinstall the DIRECTV STREAM app.
  • Re-launch the DIRECTV STREAM app and try again.
Quick tips on how to uninstall the DIRECTV STREAM app:
  • Go to settings on your device.
  • Select application manager.
  • Select the DIRECTV STREAM app.
  • Tap disable.
To reinstall the DIRECTV STREAM app:
  • Go to your device’s app store:  Apple App store, Google Play store, Amazon for Android.
  • Select the DIRECTV STREAM app and follow the prompts for installation.

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Community forums

Have questions about your DISH Network service? Explore our community forums for answers.