What to know before you cancel
If you:
- Signed up for service through a promotion and cancel before your service commitment ends, we may charge penalties and extra fees.
- If you cancel on a weekend or holiday, here’s how it’s handled:
- Holiday: Handled the next regular business day.
- Weekend: Handled during our weekend operation hours, which vary by region.
- Have an AT&T email account, you have to wait 30 to 60 days after canceling the service to delete it. Learn how to delete your AT&T email account.
Options other than canceling
- Move your service to your new address
- Change your service plan
- Temporarily suspend your service
- Transfer billing responsibility
Cancel internet
We hate to see you go. To cancel, call us at 800.288.2020.