Showing Content for | Change your ZIP Code

Enter another ZIP to see info from a different area. X | >

!We can't find that ZIP Code. Try again.

Find outages affecting your area

Experiencing issues or outages with your internet or DSL service? Here are ways to discover the problem and get back online.

GUIDED PROCESS

Find possible outages in your area

Check your account for outages or find out if there’s an outage in your specific area. If you sign in, we can also troubleshoot your devices and services for issues.Check it
ArticleDETAILED INFO

Reset your modem or gateway

If you're having trouble connecting to the internet, and not an outage, sometimes a system reset will get you going again. Reset the receiver by holding down the POWER button on the front of the receiver for 10 seconds. The reset takes 5 to 8 minutes. If you have multiple receivers, reset your wireless gateway by unplugging it from its power source. Wait a few minutes, then plug it back in.
Show more

Did you get the help you needed?

Great! We're so glad we could help.

We're sorry that didn't solve your issue.

Thanks for your feedback!

Looking for more info?

Get help with your internet

Community discussion

Check out the internet forum

Ask questions. Get answers. Help others. Join the conversation!
...Go to discussion