Showing Content for | Change your ZIP Code
Enter another ZIP to see info from a different area. X | `>`
!We can't find that ZIP Code. Try again.
Manage secondary online access for your accounts
Learn how to add or remove secondary online access or transfer primary online access to your accounts.
DETAILED INFOHow to add or remove online access for an account
- Go to Profile > Account users.
- If you have more than one account, select the account you want to manage from the drop-down at the top.
- In the Secondary users section, select Manage secondary users.
- Choose the desired action from the chart below.
| Add or remove online access | |||
| Task | How to add or remove access | Who can make the change | Additional information |
| Offer someone secondary online access | Select Add secondary users. | Primary only | Choose the wireless number (if available) or email of someone on the account. Or specify an email for anyone not on the account. The person will receive a text or email offering access. |
| Remove someone’s secondary access | Select the trash can icon next to the name of the person you want to remove. | Primary only | This removes the ability of that user to manage the account online. |
| Give your primary access to a secondary | Select Transfer primary online access under the secondary user’s name. | Primary only | This option swaps access to make the primary a secondary and vice versa. After the transfer, only the new primary can control who has online access to the account. Note: N/A for U-verse TV or AT&T Internet. |
About primary and secondary online access
- One user ID will have primary online access to the account and can manage secondary access.
- Secondary access users can co-manage the account online by doing most of the same functions as the person with primary access.
- Multiple people can have secondary access.
Did you get the help you needed?
Great! We're so glad we could help.
0/500
We're sorry that didn't solve your issue.
0/500
Thanks for your feedback!
Community forums
Have questions about your DSL Internet service? Explore our community forums for answers.
loading...
loading...