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[Our competitive edge](#) Why choose us - [AT&T Guarantee](https://www.att.com/why-att/guarantee) - [Why AT&T](https://www.att.com/why-att/) - [AT&T vs. T-Mobile & Verizon](https://www.att.com/wireless/switch-and-save/#compare-us) - [AT&T Fiber vs. Spectrum & Xfinity](https://www.att.com/internet/fiber/#compare-us) - [Try AT&T for free](https://www.att.com/wireless/free-trial) - [Switch & save](https://www.att.com/wireless/switch-and-save/) Exceptional coverage - [5G coverage map](https://www.att.com/maps/wireless-coverage.html) - [Fiber coverage map](https://www.att.com/internet/fiber/coverage-map/) [__A tree for every trade-in__ \ Get started](https://www.att.com/acctmgmt/deeplink?action=UpgradeDevice&appInstall=N) - Support Support - [Bill & account](#) - [Wireless](#) - [Internet](#) Quick actions [View all support](https://www.att.com/support/) [Go to my account](https://www.att.com/acctmgmt/overview) [Payment center](https://www.att.com/acctmgmt/mypaymentcenter) [Billing center](https://www.att.com/acctmgmt/billing/mybillingcenter) Bill & payments - 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[More wireless help](https://www.att.com/support/wireless/) [__Celebrating one year of the AT&T Guarantee__ \ Learn more](https://www.att.com/why-att/guarantee/) Quick actions [Manage my internet service](https://www.att.com/acctmgmt/myinternet) [Track my order](https://www.att.com/orders/history) [Get help moving](https://www.att.com/help/moving/) Equipment - [Restart a gateway](https://www.att.com/support/article/u-verse-high-speed-internet/KM1010361/) - [Find Wi-Fi info](https://www.att.com/support/article/internet/KM1203150/) - [Run internet speed test](https://www.att.com/support/speedtest/) - [Set up Internet Air](https://www.att.com/support/article/internet/KM1489093) Troubleshooting - [Check for outages](https://www.att.com/outages/) - [Manage appointments](https://www.att.com/orders/history) - [Optimize connection](https://www.att.com/support/how-to/optimize-your-connection) - [More internet help](https://www.att.com/support/internet/) [__Celebrating one year of the AT&T Guarantee__ \ Learn more](https://www.att.com/why-att/guarantee/) Search site Your cart is empty Let's get shopping! [Explore bundles](https://www.att.com/bundles) [Shop phones](https://www.att.com/buy/phones) [Sign in](https://www.att.com/acctmgmt/overview) [Create an account](https://www.att.com/acctmgmt/registration/selectServices) [Forgot user ID?](https://identity.att.com/identity-ui/fid/lander?trid=9806a0fd32a18ad2ce22ba62b72f0d6f8631e5e1&Return_URL=https%3A%2F%2Foidc.idp.clogin.att.com%2Fmga%2Fsps%2Foauth%2Foauth20%2Fauthorize%3Fresponse_type%3Did_token%26client_id%3Dm14186%26redirect_uri%3Dhttps%253A%252F%252Fwww.att.com%252Fmsapi%252Flogin%252Funauth%252Fservice%252Fv1%252Fhaloc%252Foidc%252Fredirect%26state%3Dfrom%253Dnx%26scope%3Dopenid%26response_mode%3Dform_post%26nonce%3DH0ihL2qQ&Cancel_URL=https%3A%2F%2Foidc.idp.clogin.att.com%2Fmga%2Fsps%2Foauth%2Foauth20%2Fauthorize%3Fresponse_type%3Did_token%26client_id%3Dm14186%26redirect_uri%3Dhttps%253A%252F%252Fwww.att.com%252Fmsapi%252Flogin%252Funauth%252Fservice%252Fv1%252Fhaloc%252Foidc%252Fredirect%26state%3Dfrom%253Dnx%26scope%3Dopenid%26response_mode%3Dform_post%26nonce%3DH0ihL2qQ&lang=en-us) * * * [Make a payment](https://www.att.com/acctmgmt/payment/makepayment) [Pay without signing in](https://www.att.com/acctmgmt/fastpmt/fastpay) [Go to my prepaid account](https://www.paygonline.com/websc/loginPage.html) Welcome back! 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[Sign out](https://www.att.com/acctmgmt/logout?kmsi=n) [Switch user](https://www.att.com/acctmgmt/logout?kmsi=y&target_url=https%3A%2F%2Fwww.att.com%2Facctmgmt%2Flogin) ## Account overview - [Check my notifications](#) - [Go to my account](https://www.att.com/acctmgmt/overview) - [Update my profile](https://www.att.com/acctmgmt/myprofile/overview) - [View my orders & claims](https://www.att.com/orders/history) - [Go to my prepaid account](https://www.paygonline.com/websc/loginPage.html) ## Bill & payments - [Make a payment](https://www.att.com/acctmgmt/payment/makepayment) - [See my bill](https://www.att.com/acctmgmt/billing/mybillingcenter) Quick actions - [&More Benefits](https://andmorebenefits.att.com/) - [My favorites](https://www.att.com/myfavorites/) - [Privacy choices](https://www.att.com/acctmgmt/myprofile/overview?flow=privacy-choices) [](https://www.att.com) ## Shop - [Plans & services](#) - [Devices & accessories](#) ## Deals - [New & featured](#) - [Customer discounts](#) - [View all deals](https://www.att.com/deals/) ## AT&T Difference - [Our competitive edge](#) ## Support - [Bill & account](#) - [Wireless](#) - [Internet](#) - [View all support](https://www.att.com/support/) - [AT&T Business](https://www.business.att.com/) - [Find a store](https://www.att.com/stores/) - [Ver en español](javascript:void%280%29) Back Shop ## Plans & services ### Bundles - [Explore bundles](https://www.att.com/bundles/) - [AT&T OneConnect](https://www.att.com/oneconnect/) - [Internet + wireless](https://www.att.com/bundles/internet-wireless/) - [Internet + home phone](https://www.att.com/home-phone) - [Customers 55+](https://www.att.com/bundles/55-plus-internet-wireless) ### Wireless - [Explore wireless](https://www.att.com/wireless/) - [Phone plans](https://www.att.com/plans/wireless/) - [Network coverage](https://www.att.com/maps/wireless-coverage.html) - [Explore prepaid](https://www.att.com/prepaid/) - [International add-ons](https://www.att.com/international/) - [Connected car](https://www.att.com/plans/connected-car/) ### Home internet - [Explore home internet](https://www.att.com/internet/) - [Check availability](https://www.att.com/buy/internet/plans) - [AT&T Fiber](https://www.att.com/internet/fiber/) - [AT&T Internet Air](https://www.att.com/internet/internet-air/) - [Home phone](https://www.att.com/home-phone/services/) ### Quick actions - [Upgrade](https://www.att.com/upgrade/) - [Add a line](https://www.att.com/plans/add-a-line/) - [Bring your own phone](https://www.att.com/wireless/byod/) - [Switch & save](https://www.att.com/wireless/switch-and-save/) Start of main content 1. [Home](https://www.att.com/) 2. [Support](https://www.att.com/support/) 3. [DSL](https://www.att.com/support/internet/) # Learn next steps after upgrading to AT&T Internet Getting a new AT&T service installed? Here are some things you should know to help with the transition. * * * Order & registrationOrder & registrationInstallationInstallationAccount & billingAccount & billing ### Order confirmation You'll get a summary of your order, along with a confirmation of your service activation or tech installation date. Please make sure this info is correct. Here’s an easy way to confirm what plan you have: 1. Go to your [internet account](https://www.att.com/acctmgmt/myinternet "Link opens in new window"). 2. Select __Manage my internet__ to see your plan details. __FYI:__ If you’re interested in AT&T Fiber® or other high-speed internet options, you can change your plan at any time. Plans are subject to [availability in your area](https://www.att.com/buy/broadband/offers.html "Link opens in new window"). ### Passcode You’ll also get an email or letter with a passcode. It is the same passcode you chose when you ordered your service. You’ll need this to register, so make sure to have it handy. ### Register your AT&T Internet Before your installation day, you can register at [att.com/login](https://www.att.com/acctmgmt/registration/selectServices "Link opens in new window") with your account number and passcode. Keep in mind, your passcode is the one you set up when you placed your service order. You also got an email or letter with your passcode info. - Forgot your AT&T ID or password? Let’s [find your ID](https://identity.att.com/identity-ui/fid/lander?Flow_Indicator=FID "Link opens in new window") or [reset your password](https://identity.att.com/identity-ui/fpwd/lander "Link opens in new window"). - During registration, you’ll notice the __Internet Terms of Service__, which you have to accept to use the service. You can view them anytime at [att.com/internet-terms](http://www.att.com/internet-terms "Link opens in new window"). ### Manage internet service Use the Smart Home Manage app to view details about your new service. ### Self-installation If you’re installing your new service on your own: - __Track your equipment:__ Check your email, voicemail, or text for an AT&T message that contains a link to track your equipment. - __Wait for service activation:__ Activate your service after 2 p.m. on your service activation date. - __Install your equipment:__ Disconnect your DSL equipment and install your new internet equipment using the instructions. __FYI:__ We recommend professional installation if you have a home alarm or health monitoring system. Call [__800.288.2020__](tel:%20800.288.2020) to schedule an installation appointment. ### Professional installation If a technician will be installing your service: - __Check for appointment reminders__. You’ll get email, voicemail, or text messages for appointment reminders. These messages contain the date and time the technician will install your new AT&T service. - __Be available for the install__. The technician will install your new equipment and help you through the registration process if you haven’t already registered. If you need to change your appointment, [enter your order or account number](https://www.att.com/support/internet/ "Link opens in new window") to find a time that works for you. __Need to change your appointment?__ We know schedules change. [Sign in](https://www.att.com/support "Link opens in new window") to see or change your appointment or call [__800.288.2020__](tel:%20800.288.2020) and say __change installation__. ### AT&T You can manage your account online or use the AT&T app. Keep in mind, compatible device and account registration required. Data and messaging rates may apply for app download and usage. - __Check your order status.__ Find out where your order is, when your service will start, and what to do afterwards. - __Check or change appointments.__ Confirm when your technician will arrive, if we’re installing it. Or, if necessary, reschedule your appointment. __Manage your accounts with one AT&T ID.__ If you have other AT&T services [link them with your new service](https://www.att.com/support/article/wireless/KM1008925/ "Link opens in same window"). ### Your AT&T bills - __Look for your new bill.__ Once your new AT&T internet service is set up, you'll have a new account. This means you’ll receive a new bill for your upgraded internet service that’s separate from your AT&T DSL and/or home phone service bill. - __Pay your final bill for any current services if you’re not on AutoPay.__ You'll receive a final bill for any discontinued services. ### Set up AutoPay Make sure to set up new AutoPay arrangements. Also, pay the final bill for your old services. - __Choose your payment method.__ Any previous payment methods used for AutoPay arrangements won’t carry over to your new account. [Manage AutoPay](https://www.att.com/acctmgmt/mypaymentcenter?manage-ap=true "Link opens in new window") - __Get help managing your accounts.__ We’re here if you need us. Call us at [__800.288.2020__](tel:%20800.288.2020). Last updated: February 26, 2026 * * * ## Browse topics Connections, browsing & security Installation & order status Troubleshooting & repair Learn about DSL internet and Wi-Fi connections, tools, and security. Advanced information Apps & tools Home network & Wi-Fi information Security & safety Web browsing & internet speeds ### Did you get the help you needed? 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[Samsung Galaxy Z Fold7](https://www.att.com/buy/phones/samsung-galaxy-z-fold7.html) - [Samsung Galaxy Z Flip7](https://www.att.com/buy/phones/samsung-galaxy-z-flip7.html) Top phone & data plans - [Unlimited phone plans](https://www.att.com/plans/wireless/) - [International plans](https://www.att.com/international/) - [Add a line](https://www.att.com/plans/add-a-line/) - [Upgrade](https://www.att.com/plans/phone-upgrade/) - [Tablet data plans](https://www.att.com/plans/tablet-ipad-data-plans/) - [Mobile hotspot plans](https://www.att.com/plans/tethering/) - [Next Up Anytime](https://www.att.com/plans/next-up-anytime/) Switch to AT&T - [Switch to AT&T](https://www.att.com/wireless/switch-and-save/) - [How to switch phone carriers](https://www.att.com/wireless/how-to-switch-phone-carrier/) - [Internet speed test](https://www.att.com/support/speedtest/) - [Bring your own device](https://www.att.com/wireless/byod/) - [Cell phone trade-in](https://tradein.att.com/) - [Transfer your internet service](https://www.att.com/moving/) Featured deals - 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