Next steps after upgrading to AT&T Internet

Once you completed your upgrade order, take some time to confirm your order information, register your account, and learn how to manage your services at home and on-the-go.

Order confirmation
You'll receive a summary of your order, along with a confirmation of your service activation date or tech installation date. Make sure this information is correct.

Passcode
Around the same time you’ll also receive a separate email or letter with the 4-digit passcode that you chose when you ordered your service. You’ll need this for registration so make sure to have it handy.

Register your AT&T Internet
You can register at att.net/uverse before your installation day using your account number and 4-digit passcode. It’s a good idea to register with your existing AT&T ID and password, so be sure to have them handy before you begin.

• Forgot your AT&T ID and/or password? No worries. Just go to myAT&T (att.com/myatt) and select Forgot password? or Create one now in the sign-in area. 
• During registration you’ll be presented with the Internet Terms of Service which you’ll need to accept to use the service. You can view them any time at att.com/internet-terms. 

Welcome Center
Go to the AT&T Internet Welcome Center and we’ll walk you through everything you need to know about your new service.

Get a quick checklist (PDF, 140KB) to go through as you complete the process.

Review information on professional and self-installation.

Note: If you have a home security alarm or health monitoring system, we recommend professional installation due to certain technical issues that may arise during installation.

Self-installation
If you’re installing your new services on your own:

• Track your equipment - When we ship your equipment, we’ll send you an email and voice message or text message with a link to track your package. 
  
• Wait for service activation - Your service will be activated by 2 p.m. on your service activation date.
  
• Install your equipment - After your service activation, disconnect your AT&T DSL equipment and install your new Internet equipment using the provided instructions.
  

As a current customer upgrading your Internet service, you'll experience limited downtime of your telephone line and Internet service. Your telephone service will be restored automatically. You'll need to connect the new equipment provided in your self-installation kit to restore your Internet service.

Want a technician to install your service instead? Call 800.288.2020 and enter the phone number associated with your account. Say I need to schedule an installation appointment for my Internet service when prompted. We'll make all the arrangements and explain the applicable charges.

Professional installation
If a technician will be installing your service:

• Prior to your installation date - You'll receive appointment reminders (email and voice message or text) with the date and time the technician will install your new AT&T service(s). 
  
• On your installation date - You’ll receive another reminder about your appointment. When the technician arrives he/she will install your new equipment and help you through the registration process if you haven’t already registered. 
  

During registration you’ll be presented with the Internet Terms of Service which you’ll need to accept to use the service. You can view them any time at att.com/internet-terms.

Need to change your appointment? We know schedules change. Sign in with your order number or account number to find an available appointment time that works for you or call 800.288.2020 and say change installation.