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[Home](https://www.att.com/) 2. [Support](https://www.att.com/support/) 3. [AT&T Wireless](https://www.att.com/support/wireless/) # File a mobile device protection claim Learn how to file and track a claim to replace your broken, lost, or stolen wireless device. Plus, find out how to check your claim status. * * * ## Before you file a claim Confirm your device is protected by one of our coverage options.[__1__](javascript:void%280%29) 1. Go to [Device protection and warranty](https://www.att.com/support/insurance-warranty/ "Link opens in new window"). 2. Sign in and select your device. If you see __Status: Insured__, your wireless line is currently signed up for coverage. Select __Insured__ to see your coverage details. Think your phone or device is lost? - Try to [find it](https://www.att.com/support/article/wireless/KM1086528/ "Link opens in same window") with GPS or location apps you may have installed before it went missing. - If you can't find it, learn how to [suspend service and block your device](https://www.att.com/support/article/wireless/KM1046747/ "Link opens in same window"). Once you suspend service, you won’t be able to track your device. ## File a device protection claim Your claim must be filed within 60 days of loss or damage. To get started, you can go to: - [Device protection and warranty](https://www.att.com/support/insurance-warranty/). Look in the __Fix or replace a device__ section and choose the topic that addresses your concern. In your device coverage section, select __File a claim__. - [Phoneclaim.com/att](https://www.phoneclaim.com/att/) or call [__888.477.6832__](tel:%20888.477.6832). Support is available weekdays from 8 a.m. to midnight ET and weekends from 10 a.m. to 10 p.m. ET. Have this info handy: - [Wireless security passcode](https://www.att.com/support/article/wireless/KM1049472/ "Link opens in same window") or the last four digits of the AT&T account owner’s Social Security or Tax ID number - Date of loss or damage You’ll be charged [a non-refundable deductible](https://www.phoneclaim.com/att "Link opens in new window") when you file your claim. When your claim is complete, we’ll send an email with a link to [check your claim status](https://www.att.com/checkmyorder "Link opens in new window"). You’ll get a confirmation email when your replacement device ships. __Heads up:__ If you don’t return your damaged or defective device within 30 days, you’ll be charged a non-return fee of up to $850. This fee will be added to your wireless bill. ## Get more claim-filing details - You won’t have to go a day without your phone. We offer same-day replacement with our AT&T Protect Advantage® coverage. Otherwise, in most cases, you’ll get your replacement device in 1-2 business days.[__2__](javascript:void%280%29) - Some devices qualify for cracked screen repair (available in select areas for certain devices).[__3__](javascript:void%280%29) If you're eligible, you'll have the option to select screen repair during the claims process. Then, you can choose to visit a repair location or have a tech come to you. Go to [phoneclaim.com/att](https://www.phoneclaim.com/att "Link opens in a new window") or call [__888.477.6832__](tel:%20888.477.6832) to start a claim. - The maximum value per claim is $3,500. ### Coverage info [Get more details about your options](https://www.att.com/support/insurance-warranty/ "Link opens in the new window") [__See all important details__](javascript:void%280%29) Last updated: October 20, 2025 * * * ## Browse topics Activation, setup, transfer & unlock Apps, features & voicemail International Network & hotspots Plans & device protection Upgrades, orders & installment plans Ready, set, go! Activate your device, set it up on our network, and transfer your contacts and info. Activate Setup Transfer Unlock ### Did you get the help you needed? 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[Cell phone deals](https://www.att.com/deals/cell-phone-deals/) - [iPhone deals](https://www.att.com/deals/iphone-deals/) - [Samsung deals](https://www.att.com/buy/phones/browse/samsung_hasdeals/) - [Phone and internet bundle deals](https://www.att.com/bundles/internet-wireless/) - [Credit card discount](https://www.att.com/deals/att-points-plus-citi/) - [Free phone deals for new customers](https://www.att.com/buy/phones/browse/free/) Shop cell phones by brand - [New Apple iPhones](https://www.att.com/buy/phones/browse/apple/) - [New Samsung Galaxy phones](https://www.att.com/buy/phones/browse/samsung/) - [New Google Pixel phones](https://www.att.com/buy/phones/browse/google/) - [New Motorola Moto phones](https://www.att.com/buy/phones/browse/motorola/) - [New Sonim phones](https://www.att.com/buy/phones/browse/sonim/) Tablets & Watches - [New Apple iPad](https://www.att.com/buy/tablets/browse/apple/) - [New Samsung Galaxy Tab](https://www.att.com/buy/tablets/browse/samsung/) - [New Apple Watch](https://www.att.com/buy/wearables/browse/apple/) - 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