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Password tips and requirements

Get helpful guidelines for making stronger passwords.

ArticleDETAILED INFO

Create a strong password

For most accounts

Heads up: If you have AT&T PREPAIDSM, skip to the For PREPAID accounts section.

Make sure your password:
  • Isn’t the same as your ID
  • Has 8-24 characters
  • Isn’t all letters or all numbers
  • Includes a mix of letters and numbers
  • Doesn’t use your first or last name
  • Isn’t your account number or email address

Your password can have:
  • Uppercase and lowercase letters
  • Numbers
  • + (plus)
  • = (equal)
  • # (hashtag)
  • ? (question mark)
  • * (asterisk)
  • $ (dollar sign)
  • ! (exclamation point)
  • _ (underscore)
  • - (hyphen)

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For PREPAID accounts

Make sure your password:
  • Is different from your ID
  • Has between 6 and 24 characters
  • Isn’t all letters or all numbers
  • Includes a mix of letters and numbers and may include uppercase and lowercase letters, numbers, _ (underscore), and - (hyphen)

Remember: Passwords are case-sensitive. When you sign in, make sure Caps Lock is off and enter uppercase and lowercase letters carefully.
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Helpful tips

We do everything we can to prevent hackers from accessing your account. Create a strong password to protect yourself even more. That means you want to:

  • Create a longer password to make it harder to hack.
  • Steer clear of common words that could be easy to guess.
  • Stay away from obvious series like 123456, abcdef, or qwerty.
  • Not use secure info or personal details that are easy to find on the internet (for example, your name, Social Security number, date of birth, or pet’s name).
  • Avoid reusing passwords.

Good to know: If you have AT&T PREPAIDSM, these tips apply only to your online password. Your 4-digit PIN is a separate code you use when you call us. Want to change your AT&T PREPAID password or PIN? Learn how
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