Showing Content for | Change your ZIP Code

Enter another ZIP to see info from a different area. X | >

!We can't find that ZIP Code. Try again.

Why can't I sign in to HBO Max?
Let’s try to troubleshoot your subscription.
  • Confirm that your package or plan is eligible.
  • Be sure to sign in with the user ID and password of the AT&T service that gives you access to HBO Max. Have an eligible wireless or internet account? Make sure you sign in to myAT&T first.
  • Check if you’re signing in with an Apple device and using Apple single sign-on (SSO). If you are and saw:
    • Can’t Verify Your Subscription, you may have to disable Apple SSO and then open the HBO Max app.
    • Unhandled Exception, select Cancel and try again.
  • Reset your AT&T password, or change your DIRECTV password.

Did you get the help you needed?

Great! We're so glad we could help.

We're sorry that didn't solve your issue.

Thanks for your feedback!