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[Home](https://www.att.com/) 2. [Support](https://www.att.com/support/) 3. [Fixed Wireless Internet](https://www.att.com/support/internet/) # Find out who can manage AT&T accounts online Manage your AT&T account online with either primary or secondary online access. * * * ## Who can access an account ### Account owner The account owner is the person who is financially responsible for an account. The account owner: - Is established when the account is set up - Has their name listed on the bill ### Primary online access This can belong to only one person or AT&T ID at a time. The person with primary access: - Is often the account owner, but that's not required - Controls who else can manage the account online ### Secondary online access This can belong to multiple people or AT&T IDs. A person with secondary access can co-manage the AT&T account online. They can do most of the same things as the person with primary access. ## What users can manage online Primary and secondary online users can do many of the same things: - Access and manage the account online - Change or upgrade plans and services - Manage add-ons - View and pay bills - Transfer billing responsibility - Turn [Wireless Account Lock](https://www.att.com/support/article/wireless/000102016/ "Link opens in same window") on and off - Update profile info (email, phone number, address) Only primary users can: - Request a number transfer PIN - Add or remove retail authorized users - Add or remove secondary online access users - Transfer primary access to a secondary user Learn how to [change who can access your accounts online](https://www.att.com/support/article/wireless/KM1045763/ "Link opens in the same window"). Last updated: February 26, 2026 * * * ## Browse topics Installation & order status Speed, Wi-Fi & troubleshooting Learn how to prepare for your AT&T installation and connect equipment. Order status Professional installation Wi-Fi gateway ### Did you get the help you needed? 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