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Reboot Fixed Wireless Internet equipment

Browser slow? Internet not connecting? Try rebooting your Wi-Fi gateway or outdoor antenna to fix the problem.


Equipment reboots

By hand

Rebooting your Wi-Fi® gateway or outdoor antenna is easy. Here’s how:
  • Wi-Fi gateway - Unplug the power cord from the wall. If there’s an internal battery backup, remove it. Wait for 10 seconds and then replace the battery and plug the cord back in.
  • Outdoor antenna - Turn off the Antenna Power Supply switch for 10 seconds, and then turn it back on.

With gateway settings

If you’d rather reboot using a device connected to your network:
  1. Go to your gateway settings.
  2. Select Settings, then Diagnostics, and then Resets.
  3. Enter your Device Access Code (you can find this on the side of your gateway).
  4. Select Submit.
  5. Choose Reset next to Reboot Outdoor Antenna or Reboot System (gateway). You’ll see a Configuration Successful message when it completes.
Last updated: May 31, 2019

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