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[Home](https://www.att.com/) 2. [Support](https://www.att.com/support/) 3. [Fixed Wireless Internet](https://www.att.com/support/internet/) # Gateway status lights Every light on your Wi-Fi gateway has a purpose. Learn what each light means and how to use them to troubleshoot network issues. * * * ## Learn the meaning of your Wi-Fi gateway lights The following chart explains each status light and what it means.   | __Status light__ | __Color and state__ | __Description__ | |------------------|------------------------|--------------------------------------------------------------------------------------------------------------| | Power | Solid green | The power is on. | | | Flashing green | The gateway is starting. | | | Solid amber | A software update is in progress. Don't unplug the power or remove the battery until the update is complete. | | | Solid red | The gateway or power supply may be malfunctioning. | | Battery | Solid green | The battery is installed, but the gateway isn’t currently using battery power. | | | Flashing green | The battery is charging. | | | Flashing amber | The gateway is running on battery power. | | Ethernet | Solid green | A device is connected to an Ethernet port. | | | Flickering green | Data traffic is passing to or from a device connected to the Ethernet port. | | Wi-Fi | Solid green | A device is connected to the gateway using a wireless connection. | | | Flickering green | Data traffic is passing to or from a device using a wireless connection. | | Home PNA | Not used. | | | Phone 1 | Solid green | A phone is connected and registered. | | | Flashing green | The associated phone line is active. | | Phone 2 | Not used. | | | USB | Not used. | | | Broadband 1 | Solid green | The gateway is connected to our network. | | | Flashing green | The gateway is trying to connect to our network. | | | Flashing green and red | The gateway tried to connect to our network for more than 3 minutes. | | | Flashing red | The gateway can't connect to our network. | | Broadband 2 | Not used. | | | Service | Solid green | The gateway has obtained an IP address from our network. The broadband connection is up and active. | | | Fast flashing green | The gateway is trying to obtain an IP address. | | | Slow flashing green | Our network isn't responding, the gateway is configured incorrectly, or there's an authentication failure. | | | Solid red | Internet service authentication has failed. |                 Last updated: March 13, 2023 * * * ## Browse topics Installation & order status Speed, Wi-Fi & troubleshooting Learn how to prepare for your AT&T installation and connect equipment. Order status Professional installation Wi-Fi gateway ### Did you get the help you needed? 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