Visit your device manufacturer's website.

Here's your device's complete instructions, specs and more.

User manual

Get help with your wireless device, plan, and more.

If you really want to remove a line or cancel service,

If you really want to remove a line or cancel service, call us at <b>800.331.0500</b>. We're available every day from 7 a.m. to 10 p.m. local time.

We're not able to load content for this article at the moment. Please refresh page in sometime.

Select your option for personalized help.

Ask questions. Get answers. Help others. Join the conversation!

Your feedback helps us make support better. Want to see more discussion topics?

Let us know why this discussion didn't help:

Enter another ZIP to see info from a different area.

https://www.att.com/msapi/idp-content-orchestration/v1/idpcms/support/article/index?raw-mode=true

See what the lights on your gateway mean.

When you update your network name or password, your devices automatically disconnect from your Wi-Fi network. Make sure to reconnect them using your new Wi-Fi info.

Network info

Check your Fixed Wireless Internet order status.

Fixed Wireless Internet - Installation & order status - Order status

Get help preparing for your AT&amp;T installation appointment.

Fixed Wireless Internet -Installation & order status - Professional installation

Learn networking information for your gateway.

Fixed Wireless Internet - Installation & order status - Wi-Fi gateway

Learn how to prepare for your AT&amp;T installation and connect equipment.

Fixed Wireless Internet - Installation & order status

Fixed Wireless Internet - Speed, Wi-Fi & troubleshooting - Apps & tools

Fixed Wireless Internet - Speed, Wi-Fi & troubleshooting - Speed

Fixed Wireless Internet - Speed, Wi-Fi & troubleshooting - Troubleshooting - Repair

Find out how to troubleshoot your Fixed Wireless Internet service.

Fixed Wireless Internet - Speed, Wi-Fi & troubleshooting - Troubleshooting - Service

Get help resetting or rebooting your Wi-Fi gateway, and more.

Fixed Wireless Internet - Speed, Wi-Fi & troubleshooting - Troubleshooting - Wi-Fi gateway

Fixed Wireless Internet - Speed, Wi-Fi & troubleshooting - Troubleshooting

Learn about Internet error messages, operating systems, and more.

Fixed Wireless Internet - Speed, Wi-Fi & troubleshooting - Web browsing

Explore advanced network settings and information.

Fixed Wireless Internet - Speed, Wi-Fi & troubleshooting - Wi-Fi & network - Advanced settings

Get help connecting to your WI-Fi home network.

Fixed Wireless Internet - Speed, Wi-Fi & troubleshooting - Wi-Fi & network - Connecting to Wi-Fi

Learn how to make the most of your home network.

Fixed Wireless Internet - Speed, Wi-Fi & troubleshooting - Wi-Fi & network - Network setup

Find out how to manage your Wi-Fi home network.

Fixed Wireless Internet - Speed, Wi-Fi & troubleshooting - Wi-Fi & network - Wi-Fi settings

Explore solutions, videos, and tools for managing your Wi-Fi network.

Fixed Wireless Internet - Speed, Wi-Fi & troubleshooting - Wi-Fi & network

Get help with your internet equipment, security, and apps.

Fixed Wireless Internet - Speed, Wi-Fi & troubleshooting

Get help managing your internet service and equipment. Find out how to fix common issues or contact us.

Fixed Wireless Internet

/kmservices/v2/contents/[[VALUE]]?app-id=idpui

/kmservices/v2/search?content-type=content_instruct,content_parentinstruct,content_breakfix,content_weblink&description=y&tags=[[VALUE]],region_TX&app-id=idpui

/kmservices/v2/search?content-type=content_instruct,content_busfaq,content_parentinstruct,content_breakfix,content_weblink&description=y&tags=[[VALUE]],region_TX&app-id=idpui

/search/devicehowto/topic-contents/models/[[VALUE1]]/sources/all/topics/[[VALUE2]]?app-id=esupport&rows=1000

https://services.att.com/kmservices/v2/contents/KM1172778?app-id=idpui

Antenna lights and their meaning
<table class="mce-item-table"><thead></thead><tbody><tr><td colspan="1" rowspan="1">Off</td><td colspan="1" rowspan="1">Power supply isn’t plugged in or is turned off.</td></tr><tr><td colspan="1" rowspan="1">Solid red</td><td colspan="1" rowspan="1">Power supply is plugged in and receiving power.</td></tr><tr><td colspan="1" rowspan="1">Off</td><td colspan="1" rowspan="1">Power supply isn’t plugged in.<br>			<br>			Ethernet cable isn’t connected to the WALL port.</td></tr><tr><td colspan="1" rowspan="1">Solid green</td><td colspan="1" rowspan="1">Power supply and Ethernet cable are connected correctly.</td></tr></tbody></table>

<div class="mce-resizehandle" id="mceResizeHandlen" style="cursor: n-resize;margin: 0.0px;padding: 0.0px;left: 208.0px;top: 43.5px;display: block;"> </div>

<div class="mce-resizehandle" id="mceResizeHandlee" style="cursor: e-resize;margin: 0.0px;padding: 0.0px;left: 411.5px;top: 138.0px;display: block;"> </div>

<div class="mce-resizehandle" id="mceResizeHandles" style="cursor: s-resize;margin: 0.0px;padding: 0.0px;left: 208.0px;top: 232.5px;display: block;"> </div>

<div class="mce-resizehandle" id="mceResizeHandlew" style="margin: 0.0px;padding: 0.0px;left: 4.5px;top: 138.0px;display: block;"> </div>

<div class="mce-resizehandle" id="mceResizeHandlenw" style="cursor: nw-resize;margin: 0.0px;padding: 0.0px;left: 4.5px;top: 43.5px;display: block;"> </div>

<div class="mce-resizehandle" id="mceResizeHandlene" style="cursor: ne-resize;margin: 0.0px;padding: 0.0px;left: 411.5px;top: 43.5px;display: block;"> </div>

<div class="mce-resizehandle" id="mceResizeHandlese" style="cursor: se-resize;margin: 0.0px;padding: 0.0px;left: 411.5px;top: 232.5px;display: block;"> </div>

<div class="mce-resizehandle" id="mceResizeHandlesw" style="cursor: sw-resize;margin: 0.0px;padding: 0.0px;left: 4.5px;top: 232.5px;display: block;"> </div>

Antenna Power Supply status lights

Looking for more info?

Did you get the help you needed?

Thanks for your feedback!

Community forums

Have questions about your Fixed Wireless Internet service? Explore our community forums for answers.

Off	Power supply isn’t plugged in or is turned off.
Solid red	Power supply is plugged in and receiving power.
Off	Power supply isn’t plugged in. Ethernet cable isn’t connected to the WALL port.
Solid green	Power supply and Ethernet cable are connected correctly.