Get info about equipment and return fees

Find out about equipment related charges and what they mean.

Potential equipment fees on your bill

  • Damaged equipment fee: We charge this fee if we determine your equipment was damaged. Want to dispute the fee? Call us at 800.531.5000.
  • Non-return equipment fee: We charge this fee if we don’t get your equipment within 21 days of your return or disconnect date. If you return it after 21 days, we’ll credit your account within 2 months of receiving the equipment. Find out what type of equipment you have to return

Leased DIRECTV Equipment Non-Return Fee, DIRECTV via Internet

A Non-Return Equipment Fee is charged if you cancel within the first 14 days of purchasing service and we do not get your leased equipment within 14 days from when you received it.

 

A Non-Return Equipment Fee is charged if you cancel after the first 14 days of purchasing service and we do not get your leased equipment within the 14 days from the effective date.

 

Note: The Non-Return Fees apply for each piece of leased equipment.

 

You can refer to our DIRECTV Equipment Lease Agreement for full details on Non-Return Fees.

Helpful tips

  • Keep your return receipt or tracking number. If you already dropped off the equipment at a company-owned FedEx Office® Pack and Ship or The UPS Store® and don’t have a reference number, just go back and ask for a copy of it.
  • Returning your DIRECTV Gemini device because of a defect or you canceled service within the first 14 days of delivery or ship date? We’ll credit your account after the right location receives the device in working condition.
  • Still getting billed for equipment you already returned? Have your return reference or tracking number handy and call us at 800.531.5000. Let us know what type of number you have:
  • Drop equipment off without a box to FedEx or UPS: Reference number
  • Return boxes back to us: Tracking number
Last updated: November 8, 2023

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