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[Home](https://www.att.com/) 2. [Support](https://www.att.com/support/) 3. [Landline home phone](https://www.att.com/support/home-phone/) # Learn about changes to California home phone service Learn about AT&T's recent applications to the California Public Utilities Commission and how they may affect you. * * * ## What's happening AT&T has applied to the California Public Utilities Commission (CPUC) requesting to:  - Withdraw its Eligible Telecommunications Carrier (ETC) designation - Modify its role as the default landline or voice service provider, also known as Carrier of Last Resort (COLR), in a large portion of our California service territory ### __Why we're doing it__ We want to modernize the home phone, so you have better ways to connect. These changes would allow us to [move to current technology in our California service area](https://www.attconnects.com/its-time-to-modernize-californias-communications-network/).  Older technologies, like copper networks, can cost more to maintain, use harder-to-source equipment, and are less energy efficient. Every dollar spent maintaining those networks is a dollar lost to investing in modern technology to benefit Californians. ### __CPUC Public Participation hearings__ As a result of this request, the CPUC has scheduled several Public Participation Hearings (PPHs). These hearings provide an opportunity for you, the public, to ask questions or voice concerns with the CPUC about this process. __Public Participation Hearing schedule__ __Date & time (Pacific)____Venue__ February 6, 2024 - 2 p.m. - 6 p.m. __Clovis City Council Chambers__ 1033 5th St. Clovis, CA 93612 February 22, 2024 - 2 p.m. - 6 p.m. __Mendocino County Board of Supervisors__ 501 Low Gap Road, Room 1070 Ukiah, CA. 95482 March 14, 2024 - 2 p.m. - 6 p.m. __Indio City Hall Council Chambers__ 100 Civic Center Mall Indio, CA 92201 March 19, 2024 - 2 p.m. - 6 p.m. __Remote Public Participation Hearing__ Toll-free phone number: 800.857.1917, code: 6032788# Website to view the PPHs and to access the video recording after the PPHs: __2 p.m.:__ [https://www.adminmonitor.com/ca/cpuc/hearing/20240319](https://www.adminmonitor.com/ca/cpuc/hearing/20240319/) __6 p.m.:__ [https://www.adminmonitor.com/ca/cpuc/hearing/202403192](https://www.adminmonitor.com/ca/cpuc/hearing/202403192) For more info about this process, contact the CPUC Public Advisor's Office. Make sure you reference __Application 23-03-002 for ETC, and 23-03-003 for COLR.__ * * * ## FREQUENTLY ASKED QUESTIONS [Expand All](https://www.att.com) * * * Why does California need to make the transition? California’s consumers have been—and are—already making the transition. They demand modern, high-speed connections that our copper network can’t provide. As a result, it’s now vastly underutilized. Due to state regulations, AT&T – and only AT&T- is effectively required to maintain that network across our service territory to deliver services that many Californians have stopped using. Will California customers lose service? No. AT&T customer in California will be left without service. We are just seeking an approved plan to help transition from outdated services to modern services. Will California consumers have access to 911 services? Yes. California consumers will have access to voice services including 911 and emergency services. It will come from us or another service provider. We will let you know if and when any changes will affect your service. No changes are being made to your service at this time. We will let you know if and when any changes will affect your service. No changes are being made to your service at this time. * * * Last updated: March 8, 2024 * * * ### Did you get the help you needed? 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