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[Home](https://www.att.com/) 2. [Support](https://www.att.com/support/) 3. [Landline home phone](https://www.att.com/support/home-phone/) # Upgrading home phone service in California We’re improving home phone service in your area with more reliable and affordable options—so you can stay connected with fewer worries. * * * ## Connectivity you can count on California’s copper network doesn’t deliver the same level of service, quality, and reliability as newer technology. Since there are more ways to connect today, we’re upgrading our network across California. Where we have newer, more reliable technology available, we’re discontinuing traditional home phone service in parts of the state on or after June 1, 2027, as we transition from the copper network. We’ll no longer accept new orders for traditional home phone service in parts of the state, effective on or after July 19, 2026. We’re proud to connect California, with plans to make our largest ever statewide connectivity investment commitment through 2030: - Investing $19 billion in California communications infrastructure - Bringing fiber to an additional 4 million+ households and businesses - Expanding wireless coverage, adding 1,200 cell sites - Providing discounts to easily upgrade to modern, affordable options - Opening more [Connected Learning Centers](https://sustainability.att.com/cr/cl-centers "Link opens in new window") in 2026 ## Options for upgrading your service We want to make it easy for you to keep your phone number and stay connected. We’ll work with you to upgrade your home phone service before it’s discontinued on or after June 1, 2027. To keep your existing number, you can transfer it to AT&T Phone – Advanced, AT&T Phone (where fiber is available), or AT&T Wireless. __Important:__ If you cancel your traditional home phone without transferring your number to another service, you won’t be able to get your number back. * * * ## FREQUENTLY ASKED QUESTIONS [Expand All](https://www.att.com) * * * What is AT&T Phone – Advanced? AT&T Phone – Advanced (AP-A) works like a traditional landline and is designed to support your essential needs. You can keep your current home phone number and device for a comparable or even lower cost. AT&T Phone – Advanced includes a 24-hour built-in battery backup, helping you stay connected when the power goes out. With AT&T Phone – Advanced you also get: - Unlimited nationwide calling at no extra cost - 911 location detection for added peace of mind - AT&T Call Protect, a service that helps block unwanted calls, including spam and fraud [Explore AT&T Phone – Advanced](https://www.att.com/home-phone/phone-advanced/ "Link opens in new window"). Are there other phone options from AT&T besides AT&T Phone – Advanced? Yes. AT&T Wireless is another great option. In locations where AT&T Fiber is available, AT&T Phone is another choice. You can keep your current home number with both these options. To learn about offers that may be available to you, call us at __855.845.1472__. How do I know if this change this affects me? If you received a notice that brought you to this page, your service is part of this transition. Details may vary by location and service, but we’re here to help. We’ll let you know in advance if your home phone service needs to be upgraded and will send reminders over the next year. This gives you time to upgrade and stay connected. If you switch to AT&T Phone or Phone – Advanced, you can keep your current number and equipment. __FYI:__ You can make phone calls using your existing service until on or after __June 1, 2027__, when we’ll stop providing service, pending FCC approval. What do I do next if I receive a letter letting me know I need to upgrade my service? We’re ready to help you upgrade. Call us at __855.845.1472__ Monday through Friday from 6:00 a.m. - 6:00 p.m. PT , or Saturday, 7:00 a.m. - 5:00 p.m. to understand your options for phone service. Our experts are ready to assist and answer any questions you may have. __Important:__ Make sure you complete the change before June 1, 2027. What if I live in an area that doesn’t have good wireless coverage? We aren’t stopping service in areas where there isn’t adequate wireless coverage to support voice calling, like in some rural areas. We’ll continue to work with our customers as more advanced connectivity options become available. No customer will lose access to voice or 911 services. We understand that customers in remote and sparsely populated areas need access to reliable connectivity, and we're committed to bringing modern connectivity to our customers. What happens if my power goes out and I have AT&T Phone – Advanced ? We know how important it is to stay connected, especially during emergencies. We developed our fiber and wireless-based products with this in mind. AP-A has a 24-hour built-in battery backup with an option to purchase an additional battery, if needed. This can help you stay connected even when power goes out. AP-A supports 911 calling using an enhanced 911 location detection system that allows first responders to know where you are calling from. If I replace my existing home phone service with AT&T Phone – Advanced, can I keep my current phone number? Yes, you can transfer your phone number to your new AT&T Phone – Advanced service. Just request the number transfer when you order AT&T Phone – Advanced. Does AT&T Phone – Advanced work with the same services that my current home phone does? AP-A works like a traditional landline, so you don’t have to say goodbye to your home phone or dial-tone. It works seamlessly with most traditional home phone equipment and other services like home alarm systems, medical monitoring devices, fax machines, and teletypewriter (TTY) devices. In addition to all the features of a traditional landline, AP-A includes caller ID and call protect to detect and block spam calls. Can I upgrade to AT&T Phone – Advanced if I’m a California LifeLine customer? Yes. If you are a traditional home phone service with the LifeLine benefit, you can upgrade to AT&T Phone – Advanced and pay comparable or less than you do today. Call us at __855.845.1472__ to learn about what’s available to you. * * * Last updated: May 21, 2026 * * * ### Was this guide helpful? 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