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[Home](https://www.att.com/) 2. [Support](https://www.att.com/support/) 3. [AT&T Internet Air](https://www.att.com/support/internet/) # Set up internet backup Stay online if your fiber network goes down with the Smart Home Manager app and your AT&T unlimited wireless data. * * * ## Requirements - AT&T Fiber® and eligible AT&T Wireless℠ service with an unlimited data plan[__1__](javascript:void%280%29) - BGW320 or BGW620 AT&T All-Fi Hub® - [AT&T Smart Home Manager app](https://www.att.com/internet/smart-home/) using a device on your AT&T Wireless account ## How it works If you experience a fiber outage, internet backup connects your All-Fi Hub to a device on your AT&T Wireless account. This keeps your hub and all connected devices online. (You should turn off any non-AT&T extenders during an outage to avoid interruptions. AT&T Extended Wi-Fi Coverage Service shouldn’t affect your backup.) Once set up, Smart Home Manager sends a push notification if your internet backup is activated during an outage. When this happens, your hub connects to a participating mobile device in your home to keep you online until fiber services are restored. This takes less than a minute. Be sure to keep the mobile device charged so you don’t lose service. Once fiber service is restored, your internet backup automatically turns off. __FYI:__ Internet backup deactivates if you cancel AT&T Fiber or AT&T Wireless, change your AT&T Wireless to a limited plan, or remove the Smart Home Manager app. ## Set up 1. Open the Smart Home Manager app. 2. Tap __Let’s go__ on the Internet Backup card. 3. Follow the prompts to enable backup. Be sure to accept any permissions requested from Smart Home Manager. This will help keep you connected. __Important:__ Make sure you accept all permissions and enable notifications and cellular data for Smart Home Manager. These help keep you informed and connected. [__See all important details__](javascript:void%280%29) * * * ## FREQUENTLY ASKED QUESTIONS [Expand All](https://www.att.com) * * * Do I have to enable location services for internet backup? Yes. Smart Home Manager uses your location to provide relevant, location-based services. This may include showing nearby Wi-Fi networks or troubleshooting connectivity and geofencing. FYI: Geofencing starts actions based on how close you are to your All-Fi Hub. Why does Smart Home Manager require permissions for cellular data? Your cellular data can be used to keep app features working when you're not on your Wi-Fi network. This includes updating your network status, monitoring connected devices, getting notifications, and more. The amount of data the app uses depends on how many devices are connected to your All-Fi Hub while using internet backup. Do I have to allow Smart Home Manager to manage calls for internet backup? Yes. Call management refers to the way that phone calls made on an Android device are handled within your Wi-Fi network. This includes features like blocking unwanted or spam calls, setting downtimes, or setting up specific call-forwarding rules. Call management features can vary. Do I need to turn on VPN for iOS devices to use internet backup? Yes. We use VPN to establish a secure connection between your device and the All-Fi Hub. Here’s how: 1. Open your device __Settings.__ 2. Tap __General.__ 3. Scroll to and select __VPN & Device Management.__ 4. Select __AT&T Internet Backup.__ Will using internet backup affect my internet speed? Internet backup uses the AT&T wireless network if your AT&T Fiber is out during an outage. Speeds may vary compared to what you experience with fiber. AT&T may slow speeds if the wireless network is busy. Does internet backup use my mobile hotspot data? No. Internet backup doesn’t use your mobile hotspot data. It uses the unlimited data included in your eligible wireless plan. * * * Last updated: July 7, 2025 * * * ## Browse topics Set up & order status Browsing, usage & speeds Equipment Network & connections Security Troubleshooting Get new equipment? Learn how to set up your replacement. Order status Plans Set up ### Did you get the help you needed? 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