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Report unburied cables, exposed wires, or downed lines

Let us know if you find downed or uncovered wires or cables in your area.


ArticleDETAILED INFO

Downed or obstructed lines

Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Let us know. Call us anytime at 800.288.2020 and select Repair.
  • Have an account with us? Provide your account info and say, “Line is down.”
  • Don’t have an account with us? Let us know you aren’t a customer, and then say, “Line is down.”  

Heads up: Extreme weather or other factors can bring down lines, including electrical lines. Never approach a downed wire yourself. Always call your local authorities in an emergency.
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Unburied cables or exposed wires

To report an issue

  • Select Chat.
  • Call us at 800.288.2020.

To check an issue you already reported

Call our Buried Wire Center at 800.924.9420 Monday through Friday between 7:30 a.m. and 6:00 p.m. ET. Remember: This number is just for unburied ground cables.


Some utility companies mark or paint their lines. If you see a marked line with an exposed cable or wire, and it doesn’t say AT&T, be sure to report it directly to that company.
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