Report unburied cables, exposed wires, or downed lines

Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Let us know. Call us anytime at 800.288.2020.

• Have AT&T service? Provide your account info and say, “Line is down.”
• Don’t have AT&T service? Say "No account." When asked if you want to order new service, say "No." Then, to let us know why you're calling, say “Line is down.”  

Heads up: Extreme weather or other factors can bring down lines, including electrical lines. Never approach a downed wire yourself. Always call your local authorities in an emergency.

Report an issue

• Select Chat.
• Call 800.288.2020.

Check an issue already reported

Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. ET. Remember: This number is just for unburied ground cables.


Some utility companies mark or paint their lines. If you see a marked line with an exposed cable or wire, and it doesn’t say AT&T, be sure to report it directly to that company.