You can view, get, or cancel features or add-ons, like AT&T Mobile Insurance, in myAT&T
. For more info, learn how to change or remove wireless features
From third parties
Not sure if you have an AT&T or third-party subscription? Check out our features and apps
. If it’s not listed there, it’s from a third-party company.
You can view, cancel, or request a refund for donations or purchases of third-party features and apps (including subscriptions, apps, games, and more). Before you get started, make sure you have access to the device used to make the purchase.
- Go to Manage My Mobile Purchases.
- Enter the 10-digit AT&T wireless phone number of the device used to make the purchase.
- Select Next. We’ll send a free text message with an 8-digit single-use PIN to that phone number.
- Enter the 8-digit one-time PIN and select Submit. Once there, you’ll get the Purchases History page and will be able to view your recent mobile purchases.
From this screen, you can: Request a refund
: Select the mobile purchase
you want refunded, then select Refund
, and complete the prompts. Cancel a subscription
: Select the subscription or feature to cancel, check Cancel subscription
, and then Submit
.Heads up: Starting February 1, 2022, our updated mobile app purchases refund policy allows two refund requests per calendar year.