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Cancel your internet, TV, or home phone service

For your protection, only the account owner can cancel U-verse TV, internet, or home phone service.


How to cancel

Are you sure you want to cancel? Maybe consider one of these options:

Still want to cancel?

Give us a call: 800.288.2020

Want to cancel online?

You can cancel residential DSL High Speed Internet or Traditional Home Phone online (business accounts aren’t eligible). If you cancel either service, and change your mind, we may not be able to restore the service or phone number to your location. If your service is:
  • Part of a bundled discount, the price of remaining services (if any) may revert to the then-existing price for such service.
  • Part of a combined bill, the remaining service(s) will continue to be billed unless cancelled.
  • Subject to a term plan, you'll be responsible for any early termination fee associated with that plan.
Submit an online cancel request

Have a wireless account?

Find out what you should know before canceling wireless service.

Learn about other cancellation info

  • If you joined through a promo and cancel before your service commitment ends, we may charge penalties and additional fees. 
  • Sending your request on a non-regular workday? No problem.
    • If you cancel on a holiday, we’ll take care of it the next regular business day.
    • If you cancel during the weekend, we’ll take care of it during our weekend operation hours that vary by region.
  • If you have an AT&T email account, you have to wait 30 to 60 days after canceling the service to delete it. Learn how to delete your AT&T email account.

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Community forums

Have questions about your Home phone service? Explore our community forums for answers.