Note: This article applies to AT&T local home phone service. Don't have traditional phone service? Select Digital Phone or wireless.
Voicemail service allows you to receive messages in a personal voicemail box where you can easily listen to, save or erase your messages. If you have new messages, you'll hear an intermittent dial tone when you pick up your phone. If your phone has a message indicator light, it'll blink when you have new messages. You can also use sub-mailboxes to keep messages for family members separate.
View the instructions below to set up and access your voicemail box and listen to messages. Or, view the more detailed instructions for AT&T Voicemail Services (PDF, 823KB).
Set up voicemail
To set your voicemail box using the phone connected to your AT&T Voicemail (such as your home number), follow these steps:
To set up your mailbox using a phone number not connected to your AT&T Voicemail, follow these steps:
Access your voicemail
Dial *98 from your home phone. If you are away from home, dial your access number and follow the prompts, or dial your phone number, then press the * key when you hear the greeting. Enter your PIN and follow the prompts.
Note: Depending on how you set up your voicemail box, you might be asked to enter your PIN. If you haven’t set up your PIN, enter your Temporary PIN from your order confirmation booklet. The Temporary PIN is typically your 10-digit telephone number.
Listen to voicemail messages
Use these keys while you're listening to your messages:
| Action | Key |
| Rewind | 1 |
| Pause | 2 |
| Fast forward | 3 |
| Slow down / replay | 4 |
| Date / time received | 5 |
| Speed up / forward / print fax | 6 |
| Delete | 7 |
| Reply | 8 |
| Save | 9 |
| Skip | # |
| Return to main menu | * |
Turn on Autoplay
You don't have to press 1 to listen to messages if the Autoplay feature is on. To turn AutoPlay on or off:
Change mailbox settings and greetings
Set up sub-mailboxes
Sub-mailboxes allow others in your home to receive their messages separately. Each sub-mailbox can have its own PIN, greeting, and settings. Follow these steps to set up a sub-mailbox: