View the instructions below to set up and access your voicemail box and listen to messages. Or, view the more detailed
instructions for AT&T Voicemail Services (PDF, 823KB).
Set up voicemail
To set your voicemail box using the phone connected to your AT&T Voicemail (such as your home number), follow these steps:
- Dial *98 or dial your Access Number.
- Follow the prompts to set up your mailbox.
To set up your mailbox using a phone number not connected to your AT&T Voicemail, follow these steps:
- Dial your Access Number.
- Enter your Temporary PIN (your 10-digit phone number).
- Follow the prompts to set up your mailbox.
Access your voicemailDial
*98 from your home phone. If you are away from home, dial your access number and follow the prompts, or dial your phone number, then press the
* key when you hear the greeting. Enter your PIN and follow the prompts.
Note: Depending on how you set up your voicemail box, you might be asked to enter your PIN. If you haven’t set up your PIN, enter your Temporary PIN from your order confirmation booklet. The Temporary PIN is typically your 10-digit telephone number.
Listen to voicemail messages- Access voicemail.
- Press 1 to Get your Messages.
- Press 1 for Voice Messages.
Use these keys while you're listening to your messages:
Action | Key |
Rewind | 1 |
Pause | 2 |
Fast forward | 3 |
Slow down / replay | 4 |
Date / time received | 5 |
Speed up / forward / print fax | 6 |
Delete | 7 |
Reply | 8 |
Save | 9 |
Skip | # |
Return to main menu | * |
Turn on AutoplayYou don't have to
press 1 to listen to messages if the Autoplay feature is on. To turn AutoPlay on or off:
- From the Main Menu, press 4 for Mailbox Settings.
- Press 2 for Administrative Options.
- Press 4 for Message Settings.
- Press 1 for Voicemail.
- Select the type of message you want to Autoplay and follow the prompt to turn Autoplay on/off.
Change mailbox settings and greetings- Access voicemail.
- From the Main Menu, press 4 for Mailbox Settings.
- Press 3 for Greetings and follow the prompts.
Set up sub-mailboxes Sub-mailboxes allow others in your home to receive their messages separately. Each sub-mailbox can have its own PIN, greeting, and settings. Follow these steps to set up a sub-mailbox:
- Access voicemail.
- Press 4 for Mailbox Settings from the Main Menu.
- Press 2 for Administrative Options.
- Press 5 for Group Mailbox.
- Press 3 to create a new sub-mailbox.