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Set up Voicemail for Landline Home Phone

Learn how to set up your voicemail box, play messages, and create sub-mailboxes to keep messages for other family members separate.


ArticleDETAILED STEPS

Set up and access your voicemail

About voicemail

Note: This article applies to AT&T local home phone service. Don't have traditional phone service? Select Digital Phone or wireless.

Voicemail service allows you to receive messages in a personal voicemail box where you can easily listen to, save or erase your messages. If you have new messages, you'll hear an intermittent dial tone when you pick up your phone. If your phone has a message indicator light, it'll blink when you have new messages. You can also use sub-mailboxes to keep messages for family members separate.
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Set up and access your voicemail

View the instructions below to set up and access your voicemail box and listen to messages. Or, view the more detailed instructions for AT&T Voicemail Services (PDF, 823KB).

Set up voicemail
To set your voicemail box using the phone connected to your AT&T Voicemail (such as your home number), follow these steps:
  1. Dial *98 or dial your Access Number
  2. Follow the prompts to set up your mailbox.

To set up your mailbox using a phone number not connected to your AT&T Voicemail, follow these steps:
  1. Dial your Access Number.
  2. Enter your Temporary PIN (your 10-digit phone number).
  3. Follow the prompts to set up your mailbox.

Access your voicemail

Dial *98 from your home phone. If you are away from home, dial your access number and follow the prompts, or dial your phone number, then press the * key when you hear the greeting. Enter your PIN and follow the prompts.

Note: Depending on how you set up your voicemail box, you might be asked to enter your PIN. If you haven’t set up your PIN, enter your Temporary PIN from your order confirmation booklet. The Temporary PIN is typically your 10-digit telephone number.

Listen to voicemail messages
  1. Access voicemail.
  2. Press 1 to Get your Messages.
  3. Press 1 for Voice Messages.

Use these keys while you're listening to your messages:

Action
Key
Rewind1
Pause2
Fast forward3
Slow down / replay4
Date / time received5
Speed up / forward / print fax6
Delete7
Reply8
Save9
Skip#
Return to main menu*

Turn on Autoplay

You don't have to press 1 to listen to messages if the Autoplay feature is on. To turn AutoPlay on or off:
  1. From the Main Menu, press 4 for Mailbox Settings.
  2. Press 2 for Administrative Options.
  3. Press 4 for Message Settings.
  4. Press 1 for Voicemail.
  5. Select the type of message you want to Autoplay and follow the prompt to turn Autoplay on/off.

Change mailbox settings and greetings
  1. Access voicemail.
  2. From the Main Menu, press 4 for Mailbox Settings.
  3. Press 3 for Greetings and follow the prompts.

Set up sub-mailboxes

Sub-mailboxes allow others in your home to receive their messages separately. Each sub-mailbox can have its own PIN, greeting, and settings. Follow these steps to set up a sub-mailbox:
  1. Access voicemail.
  2. Press 4 for Mailbox Settings from the Main Menu.
  3. Press 2 for Administrative Options.
  4. Press 5 for Group Mailbox.
  5. Press 3 to create a new sub-mailbox.
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