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Update security questions and answers

Keep your security questions and answers for your user ID updated in case you forget your password.

DETAILED STEPS

Learn how to update your security questions and answers

  1. Go to Profile and then Sign-in info.
  2. In the Online security questions section, select Change security questions.
  3. Complete and save your security questions and answers.

Helpful tips

  • It’s a good idea to update your security questions and answers frequently.
  • If you forget your password, you can sign in by answering your security questions.
  • It’s important to keep your user ID contact email up to date. That way, if you forget your password, we can send you a temporary password by email.

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Community forums

Have questions about your Home phone service? Explore our community forums for answers.

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