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Recognize and prevent phone scams

Learn how to protect yourself from caller ID spoofing and other kinds of phone fraud.


ArticleOVERVIEW

Caller ID spoofing and other phone scams

Unwanted calls may be scams, sales pitches, or other annoyances. They may also be fraudulent or illegal. Caller ID spoofing occurs when a caller purposely displays incorrect caller ID information. Often this is done in an attempt to commit fraud or otherwise cause harm to the recipient of the call. Spoofing can include robocalling, phone spamming, phantom debt collection, and voice phishing.

Phone scam tactics
Phone scams can be difficult to detect, so pay special attention to calls that:
  • Request that you verify personal data (such as your Social Security number).
  • Request that you visit a website that appears to be affiliated with AT&T or another company.
  • Use an automated voice instructing you to return their call.
  • Instruct you to return their call at a different phone number than the one shown by Caller ID.
  • Claim to be a computer technician with a technical support company requesting remote access to your computer.
  • Claim you have won a sweepstakes, contest, or other item of value.
  • Claim you owe a debt or fine and ask that you take care of it today.
  • Request to verify a PIN code by phone without you having personally initiated an update to an account, service, or profile.
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Protect yourself from deceptive callers

  • Use caution when giving out or verifying personal or financial information over the phone. Initiate the call yourself and only call a phone number that you can verify as legitimate.
  • Never use your myAT&T account information to sign in to any website other than the AT&T website listed on your statement. 
  • Register your phone number with DoNotCall.gov.
  • Stay informed and know your rights by visiting the FCC Consumer Help Center.
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AT&T features

In addition to the above tips, wireless and digital phone customers have free access to many features to help manage unwanted calls.

Wireless customers
Wireless customers can take more control over unwanted calls on HD voice-enabled iOS and Android smartphones with AT&T Call Protect.

Digital phone customers
Digital Phone Call Protect offers you more control than ever over unwanted calls. Visit the Phone Portal to access:

Additional resources
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