Learn about our copper network retirement

We sent you a notice to let you know about changes to our network. Today, you receive internet or phone services to your home over our legacy copper-wire network. We’re replacing it with a new fiber-optic network.

This change to the fiber optic network means we’ll need to update your internet equipment. We’ll get in touch with you to set up an installation time. We’ll also discuss any impacts to your current internet speed tier and to other AT&T services you may have, if any. Here's the best part: We'll make this upgrade to the fiber-optic network at no extra cost to you.

If you have:

• Internet service: You may have options for lower cost plans with the same or better features, such as faster internet speeds.
• Traditional or digital home-phone service: Your prices and plans will stay the same for now with all the same features—unless you request other changes.
• U-verse® TV service: You can keep your current plan at the same price for now. You can also use your existing equipment unless you choose to upgrade.

Important: Make sure you check the notice we sent you. It includes the date by which you must transfer your service.

The installation usually takes between two and four hours. You (or an authorized adult) must be home for the entire time. That way, we’ll have access to install new equipment and update your service. Plus, your input will help our technician choose the right options to fit your needs.